Alexis Pregent
Antioch,IL
Summary
Highly focused and dependable team member with a talent for building strong guest relationships through exceptional customer service. Adept at providing continuous support, exceeding expectations, and increasing customer satisfaction and loyalty. Skilled in promptly addressing customer needs and resolving issues to ensure a positive experience for all. Committed to delivering outstanding service and contributing to team success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager & Lead Server
The Boardroom - Libertyville
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Assistant Manager/Bartender/Server
First Draft
08.2022
Bartender/Server
Sunset Grill / The Grove
06.2021 - 07.2022
Bartender
Austin's Saloon & Eatery
01.2022 - 05.2022
Bartender
Captain's Quarters / Electric Harbor Marina / The Kross Inn
01.2009 - 01.2020
Bartender
KC'S Cabin
01.2016 - 01.2018
Bartender
Jimmy V's / J's Sports Bar
01.2007 - 01.2013
Bartender
Holly's American Bistro
01.2006 - 01.2008
Server
Jesse Oaks
01.2002 - 01.2005
Education
MS - Organizational Leadership
North Park University
Chicago, IL02.2018
BS - Psychology with a Minor in Business Administration
Illinois State University
Normal, IL05.2007
Skills
- Relationship building
- Brand-building strategies
- Business growth
- Client/guest retention
- Microsoft Office
- Salesforce
- Keypoint
- McLoud
- Adobe
- POS Systems: Toast, Heartland, Maître-D, Open Table, Rezy
Certification
Basset Certification
Food Handlers Certification
Timeline
Assistant Manager & Lead Server
The Boardroom - Libertyville
10.2022 - Current
Assistant Manager/Bartender/Server
First Draft
08.2022
Bartender
Austin's Saloon & Eatery
01.2022 - 05.2022
Bartender/Server
Sunset Grill / The Grove
06.2021 - 07.2022
Bartender
KC'S Cabin
01.2016 - 01.2018
Bartender
Captain's Quarters / Electric Harbor Marina / The Kross Inn
01.2009 - 01.2020
Bartender
Jimmy V's / J's Sports Bar
01.2007 - 01.2013
Bartender
Holly's American Bistro
01.2006 - 01.2008
Server
Jesse Oaks
01.2002 - 01.2005
MS - Organizational Leadership
North Park University
BS - Psychology with a Minor in Business Administration
Illinois State University