Alexis Premo
Highlands Ranch,CO
Summary
Dynamic professional with proven expertise in customer service and team leadership at Nordstrom Rack. Successfully trained staff, enhancing service standards by 30%. Adept in visual merchandising and conflict resolution, driving sales and customer satisfaction. Passionate about creating engaging shopping experiences and fostering strong client relationships. Proficient in customer service and conflict resolution, with a strong foundation in team leadership. Committed to enhancing customer experiences and driving sales support through effective training and operational management.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Nordstrom Rack
Lone Tree, CO
01.2025 - Current
- Assisted in managing daily operations and team schedules.
- Trained new employees on customer service standards and procedures.
- Supported inventory management and stock organization for sales floor.
- Handled customer inquiries and resolved issues effectively.
Cashier
Nordstrom Rack
Lone Tree, CO
05.2024 - 01.2025
- Processed customer transactions efficiently and accurately at checkout.
- Assisted customers with product inquiries and provided recommendations.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash and credit transactions while ensuring security measures were followed.
Sales Associate
Bluegreen Vacations
Commerce City, CO
07.2023 - 03.2024
- Built rapport with customers to create a comfortable sales environment.
- Explained timeshare benefits and financing options to potential clients.
- Managed customer inquiries and provided timely follow-up communication.
Assistant Manager
Sally's Beauty Supply
Aurora, CO
07.2022 - 07.2023
- Assisted in managing daily store operations and ensuring smooth functionality.
- Trained and mentored new staff on customer service standards and procedures.
- Coordinated inventory management, including stock replenishment and organization.
- Implemented visual merchandising strategies to enhance product presentation in-store.
Sales Associate
Sally's Beauty Supply
Parker, CO
08.2021 - 07.2022
- Assisted customers in selecting vacation packages and understanding benefits.
- Provided detailed information on resort amenities and local attractions.
- Engaged with potential clients through phone calls and in-person interactions.
- Processed customer transactions using point-of-sale systems efficiently.
Education
High School Diploma -
Ponderosa High School
Parker, CO05-2021
Skills
- Customer service
- Team leadership
- Sales support
- Conflict resolution
- Visual merchandising
- Customer relationship management
Timeline
Assistant Manager
Nordstrom Rack
01.2025 - Current
Cashier
Nordstrom Rack
05.2024 - 01.2025
Sales Associate
Bluegreen Vacations
07.2023 - 03.2024
Assistant Manager
Sally's Beauty Supply
07.2022 - 07.2023
Sales Associate
Sally's Beauty Supply
08.2021 - 07.2022
High School Diploma -
Ponderosa High School