Microsoft Word
Alexis Price
Fort Eustis,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Experience Associate
AAFES Exchange
03.2024 - Current
- Looked for additional ways to expand products to customers by upselling new products and services.
- Asked customers questions to determine, verify and solve common problems.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Security Assistant/Bus Monitor
Daewon SRC
08.2022 - 12.2023
- Maintained a clean and safe environment, adhering to health and safety guidelines
- Monitors daily school bus activities to ensure proper student conduct at all times, and adherence to appropriate disciplinary controls.
- Provides parents and children with a pleasant customer service experience and reports and incidents that might happen immediately
Education
Associate of Science - Accounting & Data Analysis
Liberty University Online
Lynchburg, Virginia05-2027
Skills
- CRM Software
- Customer Service
- Task Prioritization
- Multitasking
- Problem-Solving
- Analytical Thinking
Software
Microsoft Office
Microsoft Powerpoint
Timeline
Customer Experience Associate
AAFES Exchange
03.2024 - Current
Security Assistant/Bus Monitor
Daewon SRC
08.2022 - 12.2023
Associate of Science - Accounting & Data Analysis
Liberty University Online
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