Alexis Ramos
Louisville,KY
Summary
Highly versatile individual with strong ability to effectively manage various store departments. Demonstrates exceptional skills in inventory management and maintaining accurate documentation. Extensive experience in delivering exceptional customer service, adeptly handling multiple tasks, and efficiently managing time. Committed to providing each customer with a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Team Lead Sales Associate
Miso’s Game Room and Collectibles
11.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
Sales Associate
Miso's Game Room and Collectibles
07.2024 - 11.2024
- Conducted research on market conditions to determine optimal pricing levels for new products or services
- Assisted customers with locating items within the store when requested
- Performed daily opening and closing procedures for the shop
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures
Apartment Maintenance Technician
The Marshalls
09.2023 - 06.2024
- Coordinated maintenance services for buildings and grounds including repair work on apartments or common areas
- Monitored maintenance requests and ensured timely completion of tasks
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, carpentry, and minor HVAC systems
Supervisor
Bluegrass Motorsport
02.2021 - 07.2023
- Managed 10-person team of porters focused on detailing customer vehicles and shop
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Reviewed completed work to verify consistency and quality
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
Porter
Bluegrass Motorsport
02.2020 - 02.2021
- Communicated with coworkers and managers about completed duties.
- Completed sweeping, mopping, and window-cleaning.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Increased workplace safety by immediately reporting potential hazards.
Education
High School Diploma -
Ramos Academy Home School
Louisville, KY05.2021
Skills
- Stock replenishment
- Training & Development
- Complaint resolution
- Industrial Equipment Operation
- PPE Use
- General Maintenance & Repair
- Interior and Exterior Vehicle Cleaning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Lead Sales Associate
Miso’s Game Room and Collectibles
11.2024 - Current
Sales Associate
Miso's Game Room and Collectibles
07.2024 - 11.2024
Apartment Maintenance Technician
The Marshalls
09.2023 - 06.2024
Supervisor
Bluegrass Motorsport
02.2021 - 07.2023
Porter
Bluegrass Motorsport
02.2020 - 02.2021
High School Diploma -
Ramos Academy Home School
Similar Profiles
Allysia RappuhnAllysia Rappuhn
Team Leader at Royal Game RoomTeam Leader at Royal Game Room
Casper MartinsonCasper Martinson
Game Host at Puzzle Break - Room Escape GameGame Host at Puzzle Break - Room Escape Game
Ian HutchisonIan Hutchison
Security Guard at Coin Op Game RoomSecurity Guard at Coin Op Game Room