Dedicated healthcare worker. Competent in direct care and clinical settings. Eager to learn and grow in the medical field. Dedicated to patient safety, wellness and happiness. Well versed in Epic.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Patient Access Representative
Essentia Health
Valley City, North Dakota
09.2020 - 12.2025
Verified insurance information and eligibility for services.
Managed patient check-in and registration processes efficiently.
Scheduled appointments and coordinated with healthcare providers effectively.
Collaborated with clinical staff to ensure smooth patient flow.
Trained new staff on patient access procedures and best practices.
Applied HIPAA privacy and security regulations while handling patient information.
Answered phones promptly in a professional manner.
Scanned documents into electronic medical records system.
Assisted with scheduling outpatient appointments.
Managed incoming faxes related to patient registration processes.
Direct Support Professional
Open Door Center
Valley City, North Dakota
03.2016 - 09.2020
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Assisted individuals with daily living activities and personal care routines.
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Facilitated social interactions and community engagement for clients.
Monitored client behavior and reported changes to appropriate staff.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Provided transportation and accompanied clients to appointments and activities.
Maintained a safe and clean environment for all clients at the center.
Followed care plan and directions to administer medications.