Alexis Reichwein
Andover,MN
Summary
Professional hospitality worker with years of experience in delivering high-quality service in busy dining settings, and smaller, personalized settings. Known for strong focus on teamwork and achieving customer satisfaction. Flexible and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Carol’s Restaurant
10.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food, beverages, and alcohol promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle dessert and deli items, etc.
- Operate espresso machine, cut, plate and serve desserts, make espresso drinks, hot and iced drinks
Server
Applebee's Grill + Bar
05.2024 - 10.2024
- Demonstrated strong multitasking skills by being able to successfully maintain a section of 5-15 tables depending on business
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
To Go Specialist
Applebee's Grill + Bar
07.2022 - 10.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery, answered any questions about menu or restaurant availability.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Packaged and bagged to go orders, delivered them to vehicles.
- Portioned bulk food items(sauces, cheeses, salad ingredients, etc.).
- Operated cash register to accept cash, debit and credit card payments from customers.
Hostess Trainer
Applebee's Grill + Bar
09.2021 - 10.2024
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Applebee’s Neighborhood Expert, designated trainer and coordinator of the front of house.
Math Tutor
Mathnasium
12.2020 - 08.2021
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Assisted up to 5 students of different skill levels at the same time.
Education
Associate Undecided - Business
Southern New Hampshire University
Hooksett, NHHigh School Diploma - General
Andover High School
Andover, MN06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
- Cleanliness standards
- Safe food handling
- Order accuracy
- Quality control
- Upselling
- POS operation
- Excellent communication
- Team leadership
Recommendations
- Tracy B, Manager, Carol’s Restaurant +1 (952) 412-6184
- Leah R, General Manager, Applebee’s restaurant +1 (763) 576-9267
- Erin T, Former manager, Mathnasium (763) 233-2114 (Leave message if possible)
Timeline
Server
Carol’s Restaurant
10.2024 - 12.2024
Server
Applebee's Grill + Bar
05.2024 - 10.2024
To Go Specialist
Applebee's Grill + Bar
07.2022 - 10.2024
Hostess Trainer
Applebee's Grill + Bar
09.2021 - 10.2024
Math Tutor
Mathnasium
12.2020 - 08.2021
Associate Undecided - Business
Southern New Hampshire University
High School Diploma - General
Andover High School
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