Alexis Robinson
Vancouver,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate and ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consumer Services Specialist
Nuna Baby Essentials
03.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints/warranties promptly and professionally.
- Developed tailored solutions for individual customers, demonstrating empathy and understanding of their specific needs under the warranty policy.
- Maintained detailed records of all customer interactions, allowing for effective follow-up communication as needed.
- Managed a high volume of inbound calls, emails, and chats, providing white glove service to each customer.
- Contributed ideas and asked numerous questions during team meetings aimed at enhancing internal processes and protocols, resulting in improved customer service and consistency.
- Product specialist - assisting customers with how to set up their products and use them. Also troubleshooted issues they may have had with said products.
- Assisted customers with product questions and what may fit their families needs.
- Offered virtual assistance with products and to thoroughly review products during a warranty claim.
- I am also a nationally certified car seat technician and would offer virtual appointments to parents/caregivers who needed assistance installing their car seat or checking their installation.
- Took over the phone questions and orders for spare parts, while multitasking an active chat.
- Assisted designated trainer by being shadowed and shadowing and reviewing new hires tickets/calls.
- Assisted my director of consumer services with creating a consumer services department for another brand that was integrated. This included making sure the phone number routed to the correct brand department, email signatures were for the correct brand, and became the "go-to" product specialist for said brand.
- Created quick reference guides for new brand products.
Sales Associate
Hand & Stone Massage and Facial Spa
01.2021 - 02.2022
- Checking people in and out for services
- Answering calls and questions regarding services and memberships
- Cleaning duties, making sure appointments are properly booked and keeping the front running smoothly
- Helped with scheduling and inventory.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cosmetologist
Perfect Look Hair Salon
12.2019 - 03.2021
- Colors such as balayage, all over, root touch up, highlights, vivids, and cuts long and short men and women, and facial waxing
- Also was responsible for opening and closing the salon on certain days.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Hairstylist/Cosmetologist
Fantastic Sam's
03.2019 - 10.2019
- I worked as a hairstylist at Fantastic Sam's
- My every day work day consisted of shampoo roller sets, perms, haircuts (men and women), waxing, styling, highlights, balayage, and various other color services.
Hairstylist/Cosmetologist
SALON SERVICES LLC
02.2019 - 06.2019
- I worked as a cosmetologist at an assisted living community
- My every day work day consisted of shampoo roller sets, perms, haircuts (men and women), colors, waxing, styling, manicures, and pedicures.
Sales Associate/Cashier
Old Navy
05.2017 - 10.2018
- I work as a sales associate which includes working the cash register, keeping the floor clean and looking presentable, and getting the fitting room cleaned and well organized and putting clothes back on the racks.
Customer Service Representative/Billing Specialist
Apria Healthcare
07.2016 - 05.2017
- I answered phone calls from customers regarding any billing concerns or complaints that they may have had
- Also took payments over the phone
- Also included updated insurances for customers.
Education
Certification in Cosmetology -
Paul Mitchell The School Colorado Springs
Colorado Springs, CO10.2018
Certification in Cosmetology -
Paul Mitchell the school Colorado Springs
Colorado Springs, CO06.2018
High school diploma or GED -
Minster High School
Minster, OH05.2015
Skills
- Front Desk
- Retail sales
- Phone etiquette
- Computer Skills
- Customer Service
- Policy Adherence
- Call center experience
- Teamwork and Collaboration
- Administrative Experience
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Decision-Making
- Microsoft Office
- Task Prioritization
- Product Knowledge
Certification
- Nationally certified child passenger safety technician (CPST)
- Cosmetology License
Timeline
Consumer Services Specialist
Nuna Baby Essentials
03.2022 - Current
Sales Associate
Hand & Stone Massage and Facial Spa
01.2021 - 02.2022
Cosmetologist
Perfect Look Hair Salon
12.2019 - 03.2021
Hairstylist/Cosmetologist
Fantastic Sam's
03.2019 - 10.2019
Hairstylist/Cosmetologist
SALON SERVICES LLC
02.2019 - 06.2019
Sales Associate/Cashier
Old Navy
05.2017 - 10.2018
Customer Service Representative/Billing Specialist
Apria Healthcare
07.2016 - 05.2017
Certification in Cosmetology -
Paul Mitchell The School Colorado Springs
Certification in Cosmetology -
Paul Mitchell the school Colorado Springs
High school diploma or GED -
Minster High School
- Nationally certified child passenger safety technician (CPST)
- Cosmetology License
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