Alexis Rodriguez
Bakersfield,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Appointment Agent
Southern California Orthopedic Institute
Bakersfield, CA
2023.10 - Current
- Schedule and confirm appointments.
- Verify that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Reading doctor’s protocols before booking patients to their schedule.
- Occasionally working on work comp cases with new patients.
Student Assistant
California State University, Bakersfield
Bakersfield, CA
2022.05 - 2023.08
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Receptionist
Kern Research
Bakersfield, CA
2020.04 - 2021.12
- Maintained office supplies inventory, ordered new materials as needed.
- Greeted visitors in a professional manner upon their arrival at the office.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured all necessary paperwork was completed prior to patient visits.
Education
Bachelor of Arts - Psychology
California State University - Bakersfield, CA
05.2023
Skills
- Time management
- Microsoft Office
- Data Entry
- Customer Support
Certification
- Registered Behavior Technician (RBT) (In progress)
- Heartsaver CPR AED Certified
Timeline
Appointment Agent
Southern California Orthopedic Institute
2023.10 - Current
Student Assistant
California State University, Bakersfield
2022.05 - 2023.08
Receptionist
Kern Research
2020.04 - 2021.12
Bachelor of Arts - Psychology
California State University - Bakersfield, CA