Alexis (Lexi) Rolfe
Davison,MI
Summary
Dynamic Assistant Manager with a proven track record at MyStop LLC, excelling in customer service and conflict resolution. Enhanced customer satisfaction by promptly addressing complaints and improved cash handling accuracy. Skilled in staff training and development, fostering a collaborative team environment to drive operational success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
MyStop LLC
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with customers, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
FYE
14000 Lakeside Cir, Sterling Heights, MI 48313
11.2021 - 07.2022
- Assisted in daily operations and ensured adherence to company policies and procedures.
- Supported team training initiatives to improve staff performance and customer service skills.
- Managed inventory control processes, tracking stock levels and reordering supplies as needed.
- Developed promotional displays to enhance product visibility and increase sales opportunities.
- Coordinated scheduling for staff to optimize coverage during peak business hours.
Assistant Customer Service Manager
Kroger
1542 E Pierson Rd, Flushing, MI 48433
09.2019 - 11.2021
CNA
ComForCare
1510 W Court St Suite #2, Flint, MI 48503
01.2018 - 08.2018
- Provided compassionate personal care to clients, assisting with daily living activities and enhancing quality of life.
- Monitored client health status, documenting vital signs and reporting changes to healthcare professionals promptly.
- Assisted clients with mobility, promoting independence through safe transfer techniques and supportive measures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Home Health Aide
Independent
4830 Main St. Millington Michigan, 48756
05.2017 - 08.2017
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and recorded vital signs, reporting changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
Education
No Degree - General
Olivet Nazarene University
Bourbonnais, ILHigh School Diploma -
Millington High School
8780 Dean Dr, Millington, MI 4874606.2018
Skills
- Customer service
- Communication
- Computer literacy
- Money handling
- Teamwork
- Decision-making
- Staff training and development
- Conflict resolution
Timeline
Assistant Manager
MyStop LLC
07.2022 - Current
Assistant Manager
FYE
11.2021 - 07.2022
Assistant Customer Service Manager
Kroger
09.2019 - 11.2021
CNA
ComForCare
01.2018 - 08.2018
Home Health Aide
Independent
05.2017 - 08.2017
No Degree - General
Olivet Nazarene University
High School Diploma -
Millington High School