Alexis Rubio
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Christus Santa Rosa Hospital
06.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Youth Care and Support Worker
Krucial Staffing
01.2022 - 06.2022
- Improved youth engagement by developing and implementing interactive activities tailored to their interests and needs.
- Maintained detailed documentation of client progress for review by case managers or other relevant professionals when necessary.
- Enhanced the emotional well-being of youths by providing a safe and supportive environment for them to express themselves.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Cashier
HEB Grocery Store
03.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Telephone Customer Service Representative
Salelytics
10.2020 - 06.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
- Consistently met or exceeded quality assurance standards through attention to detail when documenting call notes or updating account information.
- Participated in ongoing training programs to stay updated on industry trends, policy changes, and product developments.
Education
GED -
Texas Education Agency
San Antonio, TX06-2023
Skills
- Customer service
- Patient check-in
- Phone and email etiquette
- Healthcare systems navigation
- Team collaboration
- Registration management
- Patient identity verification
- Medical insurance
- Explaining policy and procedures
- Reliability and dedication
Timeline
Patient Access Representative
Christus Santa Rosa Hospital
06.2023 - Current
Youth Care and Support Worker
Krucial Staffing
01.2022 - 06.2022
Telephone Customer Service Representative
Salelytics
10.2020 - 06.2021
Cashier
HEB Grocery Store
03.2020 - 12.2021
GED -
Texas Education Agency
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