Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Russell

Lufkin,TX

Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

7
7
years of professional experience

Work History

Bartender, ToGo Specialist, Server

Olive Garden Restaurant
Lufkin, Texas
01.2020 - Current
  • Assisted in maintaining cleanliness and organization of the bar area.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Provided prompt and friendly service to guests throughout dining experience.
  • Processed take-out orders accurately by entering them into the restaurant's point of sale system.
  • Organized carry out bags according to order specifications including condiments and utensils as requested by guests.

Administrative Assistant

Moxie Plumbing Contractors, LLC.
Lufkin, Texas
09.2021 - 03.2025
  • Maintained organized filing system for contracts, invoices, and client records.
  • Assisted in preparing bids and proposals for plumbing projects.
  • Processed incoming calls and directed inquiries to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed daily financial transactions and reconciled accounts efficiently.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Created journal entries accurately and timely for month end close processes.

Customer Service Representative

Mcwilliams and sons
Lufkin, Texas
05.2021 - 09.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Certified Trainer

Cracker Barrell
Lufkin, Texas
02.2018 - 03.2020
  • Developed training materials to enhance employee understanding of company policies.
  • Facilitated onboarding processes for new team members to ensure smooth integration.
  • Supported staff in utilizing point-of-sale systems and restaurant technology efficiently.
  • Promoted a positive learning environment that encouraged team participation and collaboration.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

BBA - Accounting

Stephen F. Austin State University
Nacogdoches, TX
12-2019

Skills

  • Team collaboration
  • Communication skills
  • Conflict resolution
  • Basic accounting
  • Team player attitude
  • Team training and development
  • Customer service expertise
  • Account reconciliation
  • Accounting software

Timeline

Administrative Assistant

Moxie Plumbing Contractors, LLC.
09.2021 - 03.2025

Customer Service Representative

Mcwilliams and sons
05.2021 - 09.2021

Bartender, ToGo Specialist, Server

Olive Garden Restaurant
01.2020 - Current

Certified Trainer

Cracker Barrell
02.2018 - 03.2020

BBA - Accounting

Stephen F. Austin State University

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