Alexis Salas
Loan Opener
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Loan Opener
Neighborhood Loans
12.2020 - Current
- Streamlined the loan application process for both clients and loan officers, resulting in faster approval times.
- Collaborated with other departments to promptly process loan applications.
- Developed strong relationships with customers through high levels of customer service.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Utilized risk management strategies to attain high loan approval rates.
- Managed an organized pipeline of active loans while consistently meeting deadlines and prioritizing high-priority cases when needed.
Property and Casualty Representative
State Farm Insurance
07.2018 - 07.2020
- Provided excellent customer service regarding auto and home policies, eligibility, coverage, policy changes, claim submissions and billing clarification
- Utilized CRM software to manage client relationships.
- Verified appointments, handled renewals, canceled policies and received payments.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Finalized sales and collected necessary deposits.
Cashier/Sales Associate
Footlocker
10.2017 - 05.2018
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
UIC College Prep High School
Chicago, ILSkills
Loan Servicing
Client Counseling
Professionalism
Bilingual in Spanish
Effective Communication
References
- Sergio Reyna, Loan Officer, 708-642-7890
- Yesenia Marquez, Processor, 773-931-0434
- Carl LaPonte, Agent, 708-485-0552
- Lashawn Leftridge, Footlocker Manager, 773-827-7825
- Ms. Meagan Bowdy, Advisor, UIC College Prep, mbowdy@uiccollegeprep.org
Volunteer Experience
- Backpack Drive - Chicago Children's Advocacy Center - Chicago, IL
- Homeless Intervention - Breakthrough - Chicago, IL
- Angeltree Program - Dave Calandra Ministry
Timeline
Loan Opener
Neighborhood Loans
12.2020 - Current
Property and Casualty Representative
State Farm Insurance
07.2018 - 07.2020
Cashier/Sales Associate
Footlocker
10.2017 - 05.2018
High School Diploma -
UIC College Prep High School