Alexis Saldivar
New Braunfels
Summary
Passionate about delivering exceptional customer experiences with a strong background in support, organization, and teamwork. Known for clear communication, problem-solving, and building genuine connections with customers. Highly organized and detail-oriented, ensuring smooth operations and efficient record-keeping. Thrives in both independent and team environments, always aiming to provide top-notch service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Gibson Orthodontics
02.2023 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
Customer Service Representative
CVS
08.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements
Education
General Education - General Education
Canyon High School
New Braunfels, TX01.2016
Skills
- Customer Service
- Dental Receptionist
- Dental Assisting
- Organizational skills
- Typing
- Active listening
Certification
- CPR Certification, 07/01/24, 07/01/26
- Registered Dental Assistant, 04/01/19, 07/01/26
Timeline
Orthodontic Assistant
Gibson Orthodontics
02.2023 - Current
Customer Service Representative
CVS
08.2021 - 12.2022
General Education - General Education
Canyon High School
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