Alexis Schmit
Scottsdale,AZ
Summary
Results-driven people leader with several years of experience developing talent, strengthening team performance, and supporting operational excellence. Known for creating collaborative environments that balance customer experience, employee development, and company goals. Skilled in training, performance coaching, and problem solving, with a strong track record of setting, tracking, and achieving team objectives.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Scottsdale, AZ
05.2019 - Current
- Supervised daily operations ensuring efficient workflow and customer satisfaction.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels to ensure product availability and minimize waste.
- Implemented quality control measures to maintain beverage consistency and safety.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Facilitated team meetings to enhance communication and foster a positive work environment.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to ensure quality standards were met.
- Connect with partners that intend on developing and help them with what they need to work on to grow.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Upheld company standards and compliance requirements for operations.
- Collaborated with management to co-create action plan for improving store performance and hit strategic goals.
Barista Trainer
Starbucks
Yuma, Arizona
03.2017 - Current
- Trained new baristas on beverage preparation and customer service techniques.
- Demonstrated proper equipment usage and maintenance to ensure quality standards.
- Conducted regular training sessions on company policies and procedures for staff.
- Assisted in developing training materials and resources for ongoing education.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
Barista
Starbucks
Yuma, Arizona
05.2015 - 03.2019
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the café environment.
- Operated espresso machines and brewing equipment effectively.
- Assisted customers with product selections and menu information.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Yuma Catholic High School
Yuma, AZSkills
- Inventory management
- Quality control
- Cash handling
- Customer service focus
- Performance monitoring
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Task delegation
- Sales monitoring
- Policy enforcement
- Strategic planning
- Staff supervision
- Goal setting and tracking
- Operational efficiency
- Developing talent
- Partner recognition
Timeline
Shift Supervisor
Starbucks
05.2019 - Current
Barista Trainer
Starbucks
03.2017 - Current
Barista
Starbucks
05.2015 - 03.2019
Yuma Catholic High School