Alexis Scholtens
Lisle,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Customer Service Manager
Binnys Beverage Depot
Downers Grove, Illinois
09.2024 - Current
- Managed daily operations of the customer service team at a beverage retail store.
- Resolved customer inquiries and complaints efficiently and professionally.
- Delivered exceptional customer service to increase customer satisfaction and loyalty.
- Trained staff on product knowledge and customer interaction techniques.
- Monitored staff interactions to evaluate customer service quality and team dynamics.
- Assist with daily operations
- Supported the opening and closing processes of the store
- Demonstrated proficiency in cash handling procedures to ensure accurate transactions.
- Managed payroll processes to ensure timely and accurate employee compensation.
- Implemented merchandising strategies to improve product presentation and drive sales.
- Served as store key holder, responsible for securing premises and managing access.
- Answered phones promptly to assist customers with inquiries and provide information.
- Spirits,wine and beer sales
- Party Planning
Store Associate
Binnys Beverage Depot
Willowbrook, Illinois
02.2017 - 09.2024
- Guided customers in product selection, enhancing their shopping experience with knowledgeable recommendations.
- Processed transactions and handled customer payments at the cash register, ensuring a smooth checkout experience.
- Operated cash register to process customer transactions efficiently.
- Managed inventory levels and organized stock on shelves for quick customer access.
- Restocked shelves with merchandise to maintain product availability.
- Collected items from inventory for customer orders to streamline fulfillment.
- Facilitated sales of spirits, wine, and beer to customers at the store.
- Coordinated party planning services to assist customers in event preparation.
Server
Meatheads
Willowbrook, Illinois
09.2014 - 06.2018
- Provided excellent customer service in fast-paced dining environment.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
Gender Studies
College of DuPage
Glen Ellyn, IL 08.2013 - 05.2014
Certified Nursing Assistant
College of DuPage
Glen Ellyn, IL 08.2013 - 05.2014
Hinsdale South High School
Darien, ILSkills
- Customer service
- Team management
- Staff training
- Transaction management
- Sales assisting
- Microsoft Excel
- Microsoft Office
- Computer skills
- Inventory management
- Retail
Certification
- Drivers license
References
References available upon request.
Timeline
Customer Service Manager
Binnys Beverage Depot
09.2024 - Current
Store Associate
Binnys Beverage Depot
02.2017 - 09.2024
Server
Meatheads
09.2014 - 06.2018
Gender Studies
College of DuPage
08.2013 - 05.2014
Certified Nursing Assistant
College of DuPage
08.2013 - 05.2014
Hinsdale South High School