Alexis Shields
Delaware,OH
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Lifepoint Church, Lynnwood Campus
Lewis Center, Ohio
02.2024 - Current
- Greeted customers warmly, and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Maintained an organized reception area, and ensured that all guests were attended to promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented measures to protect confidential information from unauthorized access or disclosure.
Babysitter
Self Employed Services
Delaware, OH
05.2019 - Current
- Assisting with meals, snacks, and bedtime routines for the children.
- Establishing trust through consistent communication with both parents and kids.
- Developing creative ways to encourage learning through everyday experiences.
- Using problem-solving skills to anticipate potential issues before they arise.
Customer Service Associate
Ninja Xpress
Lewis Center, Ohio
03.2023 - 02.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Customer Service Representative
Buffalo Wild Wings
Delaware, Ohio
03.2021 - 09.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2026
High School Diploma -
Rutherford B Hayes High School
Delaware, OH05-2023
Skills
- Cash Handling
- Office Administration
- Spreadsheet tracking
- Customer Service
- Time Management
- Guest Services
- Payment Collection
- File organization
- Problem-solving skills
- Decision-making
- Attention to detail
- Hospitality services
Timeline
Front Desk Receptionist
Lifepoint Church, Lynnwood Campus
02.2024 - Current
Customer Service Associate
Ninja Xpress
03.2023 - 02.2024
Customer Service Representative
Buffalo Wild Wings
03.2021 - 09.2022
Babysitter
Self Employed Services
05.2019 - Current
Bachelor of Science - Psychology
Liberty University
High School Diploma -
Rutherford B Hayes High School
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