Alexis Smith
Charlotte,NC
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and event planning sectors. Excelled in enhancing customer satisfaction through exceptional service and upselling techniques. Proven leadership in training teams and managing high-volume dining. Demonstrated success in increasing sales and ensuring event excellence. Inspiring Head Server with distinguished history of increasing service standards and maximizing sales. Committed to best-in-class leadership and customer service with knowledge of conflict resolution and POS terminal operation. Goal-focused restaurant server with several years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service.
Overview
3
3
years of professional experience
Work History
Head Server/Black Apron
Snooze AM Eatery
Charlotte, NC
09.2022 - 10.2023
- Explained daily specials and made recommendations upon request.
- Calculated charges, issued table checks, and collected payments from customers.
- Provided guidance to servers on proper etiquette when dealing with customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Greeted guests, provided menus and answered questions regarding menu items.
- Served high volume of tables at once and simultaneously supervised serving staff.
Head Server
First Watch
Charleston, SC
06.2020 - 08.2022
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies for wait staff to deliver exceptional and friendly service to every guest, every time.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on the use of the POS system.
- Used communication and problem-solving skills to resolve customer complaints, and promote long-term loyalty.
- Kept updated knowledge of the menu and promotions, recommending specific items according to preferences and food allergies.
- Explained daily specials and made recommendations upon request.
- Provided excellent customer service to ensure satisfaction.
Education
Associate - Hospitality And Tourism
Trident Technical College
Charleston, SCCertified -
IWED Event Designer
Richmond, VASome College (No Degree) - Fashion Marketing and Management
Art Institute of Charleston
Charleston, SCDiploma -
Goose Creek High School
Goose Creek, SCCertificate -
Abc Bartending School
Charlotte, NCSkills
- Positive attitude
- Teamwork skills
- Food and beverage pairings
- Upselling techniques
- High-volume dining
- Food station setup
- Multitasking skills
- Increasing sales
- Banquet coordination
- Guest relations management
- Cash handling
- Front-of-house display creation
- Training employees
- Kitchen staff coordination
- Bar terminology
- Order accuracy
- Menu presentation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Built strong relationships with vendors such as florists, photographers, videographers, musicians and officiants to take hassle out of wedding planning.
- Added, renewed and grew fundraising and donation contributions.
Timeline
Head Server/Black Apron
Snooze AM Eatery
09.2022 - 10.2023
Head Server
First Watch
06.2020 - 08.2022
Associate - Hospitality And Tourism
Trident Technical College
Certified -
IWED Event Designer
Some College (No Degree) - Fashion Marketing and Management
Art Institute of Charleston
Diploma -
Goose Creek High School
Certificate -
Abc Bartending School