Vicki Crawford
Orlando,FL
Summary
Dynamic server with a proven track record at First Watch, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Skilled in training new employees and maintaining high service standards, ensuring a positive dining experience for all patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Black Apron
First Watch
Orlando, FL
08.2022 - Current
- Adhered to health safety guidelines for food preparation and service.
- Accurately recorded customer orders in point-of-sale system.
- Delivered exceptional customer service to enhance guest satisfaction.
- Monitored dining room for cleanliness and proper setup at all times.
- Collaborated with restaurant staff to streamline operations.
- Addressed guest inquiries and complaints promptly and professionally.
- Performed opening and closing duties, including dining area setup and supply restocking.
- Assisted in training new servers to ensure high service standards.
Server
Lembo's Italian Restaurant
Akron, OH
08.2016 - 07.2021
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Associate of Applied Science - Culinary Arts And Business Management
Stark State College
Canton, OH05-2014
Skills
- Customer service
- Effective communication
- Attention to detail
- Employee training
- Team collaboration
- Service prioritization
- Positive guest interactions
- Positive and professional
Certification
Serve safe certified
tips certified
References
References available upon request.
Timeline
Server/Black Apron
First Watch
08.2022 - Current
Server
Lembo's Italian Restaurant
08.2016 - 07.2021
Associate of Applied Science - Culinary Arts And Business Management
Stark State College
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