Bailey Atkinson
Vinton,VA
Summary
Adept at multitasking and guest engagement, I leveraged strong work ethic and compassion to enhance service quality at First Watch and The Harmony Collection. Recognized for excellent team collaboration and patient-focused care, I significantly improved customer and patient satisfaction, embodying professionalism and empathy in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Black Apron (Lead Server)
First Watch
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Nurses Aide
The Harmony Collection
01.2022 - 02.2023
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
- Enhanced patient comfort by providing personalized care and addressing individual needs.
Lead Server
The Harmony Collection
06.2021 - 01.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with residents.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
No Degree - Radiography
Virginia Western Community College
RoanokeSkills
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Compassion and Empathy
- Memory retention
- Supporting personal needs
- Cleanliness standards
- Excellent team player
- HIPAA Compliance
- Patient-focused care
- Collecting vital signs
- Exceptional customer service
Timeline
Black Apron (Lead Server)
First Watch
03.2023 - Current
Nurses Aide
The Harmony Collection
01.2022 - 02.2023
Lead Server
The Harmony Collection
06.2021 - 01.2022
No Degree - Radiography
Virginia Western Community College
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