Cyntria Cash
Clinton Township
Summary
Dynamic and dedicated Black Apron Server at First Watch, recognized for exceptional customer service and menu expertise. Skilled in POS operation and upselling techniques, I consistently enhanced guest experiences and resolved issues promptly, contributing to a positive dining atmosphere. Committed to maintaining high standards in a fast-paced environment.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Black Apron Server
First Watch
Troy
09.2021 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Adlai Stevenson Highschook
Sterling Heights, MI05-2020
Skills
- Menu knowledge
- POS operation
- Customer feedback
- Order accuracy
- Allergy awareness
- Server training
- High volume dining
- Positive guest interactions
- Positive and professional
- Upselling techniques
- Exceptional customer service
- Strong work ethic
- Menu memorization
Timeline
Black Apron Server
First Watch
09.2021 - Current
High School Diploma -
Adlai Stevenson Highschook