Alexis Smith

• Supervised daily activities of individuals with disabilities, ensuring safety and well-being.
• Trained and mentored staff on best practices for client interaction and care strategies.
• Facilitated communication between clients, families, and service providers to enhance support services.
• Monitored client progress and adjusted support strategies based on feedback and observations.
• Implemented behavior management techniques to promote positive outcomes for clients.
• Maintained accurate documentation of client interactions, incident reports, and progress notes.
• Coordinated recreational activities tailored to clients' interests and abilities to foster engagement.

Began as a Direct Support Professional, became a Supervisor in 2022.

• Developed individualized support plans in collaboration with case managers and families.
• Promoted a positive work culture within the direct support team by recognizing accomplishments, encouraging collaboration, and fostering professional growth.
• Maintained a clean, organized, and comfortable living environment for clients by overseeing daily household tasks and delegating responsibilities to the direct support team.
• Managed scheduling, payroll, and documentation.
• Facilitated independence among clients by teaching them essential skills such as cooking, cleaning, budgeting, or personal hygiene management.
• Partnered with families to ensure effective communication regarding their loved ones'' care plans and progress updates.
• Ensured compliance with state regulations and company policies, maintaining accurate documentation for each client''s progress.

• Provided personalized care and support to individuals with developmental disabilities, enhancing daily living skills.
• Assisted clients in achieving personal goals through tailored activity planning and implementation.
• Monitored client progress, documenting changes and communicating effectively with interdisciplinary teams.
• Developed and maintained trusting relationships with clients, fostering a supportive environment for growth.

Began as a cashier, was promoted to Keyholder after a few months.

• Trained and mentored new staff on customer service standards and operational processes.
• Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
• Rearranged racks and shelving based on seasonal planograms.
• Balanced cash registers at end of shift and filled out necessary reports.
• Opened and closed store at proper times for reliable services.
• Maintained confidentiality and security of sales records and operational reports.
• Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
• Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
• Oversaw regular store cleaning of shelves, backrooms and racks.
• Assisted store cashiers during peak sales times.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

• Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
• Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
• Managed multiple tables efficiently, prioritizing guest needs and maintaining service flow.
• Trained and mentored new staff on menu knowledge and best practices in customer service.
• Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
• Maintained cleanliness and organization of dining area to create inviting atmosphere for guests.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.