Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alexis Smith
Open To Work
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Alexis Smith

Administrative Assistant Specialist
Humble,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service/Ride StoreAdministrative Assistant ManagerPatient Support RepresentativeDispatcher RepresentativeDispatch Operator Representative

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Humble, TX, USHouston, TX
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Customer Service/Ride Store

Metropolitan Transit Authority of Harris County
Houston, TX
04.2025 - Current
  • Provide excellent customer service to all customers.
  • Assist patrons with bus, rail and fare media information.
  • Process fare media transactions of Q Cards, Day Passes, and other METRO fare media.
  • Operate Patron Management and APOS applications for daily transactions.
  • Verify and balance daily inventory and fare media transactions at open and close of business.
  • Ensure daily transactions and till funds are reconciled accurately.
  • Ensure proper documentation is provided for discounted fare media.
  • Process online or mail-in requests for METRO fare media orders.
  • Receive orders for METRO Money by phone and online and distribute to non-profit agencies.
  • Complete and process daily transactions spreadsheets.
  • Participate in METRO special events and other outreach activities.
  • Promote safety awareness and follows safety procedures in an effort to reduce or eliminate accidents.
  • Performs other duties and special projects as assigned.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Administrative Assistant Manager

CEVA Logistics
Houston, TX
08.2022 - 09.2024
  • Managed database entries and accurately processed incoming information from transportation personnel, ensuring data integrity and accessibility.
  • Coordinated communication channels, including emails and voicemails, maintaining professionalism and prompt responses to inquiries and concerns.
  • Facilitated effective collaboration between drivers and company facilities by upholding service quality standards and fostering mutually beneficial relationships.
  • Coordinated daily administrative operations to enhance workflow efficiency and productivity.
  • Implemented process improvements that streamlined communication between departments, reducing response times.

Patient Support Representative

Preventice Solutions
Houston, TX
12.2021 - 05.2022
  • Responded to customer inquiries, providing education on device usage and resolving technical issues, while maintaining thorough records of patient interactions.
  • Managed communication channels including emails and voicemails, ensuring professional and empathetic engagement with patients.
  • Consistently met daily team quality and productivity objectives, demonstrating a strong commitment to addressing patient concerns with urgency.
  • Managed patient inquiries, resolving issues efficiently to enhance satisfaction and retention.
  • Provided exceptional support to patients during onboarding and throughout care journey.

Dispatcher Representative

A-Transportation 1
Houston, TX
01.2014 - 08.2020
  • Managed and documented incoming communication, efficiently coordinating dispatch and product distribution.
  • Enhanced operational productivity by proactively identifying and resolving delivery and routing issues.
  • Orchestrated scheduling and confirmation of deliveries, optimizing route efficiency and monitoring an online tracking system.
  • Maintained strong customer service by resolving shipment discrepancies and ensuring accurate document management.
  • Coordinated transportation schedules to optimize delivery routes and reduce delays.
  • Monitored driver performance and provided feedback to enhance service quality.

Dispatch Operator Representative

S.E.A.L Security
Houston, TX
08.2011 - 12.2013
  • Managed high volumes of inbound and outbound calls, ensuring timely and accurate responses to customer inquiries while adhering to established communication protocols.

Imagine Specialist

Center Point Energy
Houston, TX
09.2006 - 05.2011
  • Digitized financial documents efficiently, ensuring accurate capture of invoice details into Adobe software for record-keeping purposes.
  • Managed customer data entry and indexing of invoices, utilizing FileNet and Microsoft Excel to maintain organized and accessible records.
  • Monitored and recorded utility service data for both residential and commercial clients, contributing to the reliability and accuracy of the company's service tracking system.
  • Operated advanced imaging equipment to produce high-quality visual documentation.
  • Collaborated with cross-functional teams to enhance imaging protocols and standards.

Education

Bachelor of Science - Business Management & Retail Merchandising

The Art Institute of Houston

Skills

  • Data Entry
  • Invoicing Handling
  • Adobe
  • PowerPoint
  • Outlook
  • Spreadsheets
  • Microsoft Office
  • Office Suite
  • QuickBooks
  • Access
  • Vista
  • Teams
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Accomplishments

  • Learned and applied new system processes and workflows effectively.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of six in the development of Metro; new fare system.

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Customer Service/Ride Store

Metropolitan Transit Authority of Harris County
04.2025 - Current

Administrative Assistant Manager

CEVA Logistics
08.2022 - 09.2024

Patient Support Representative

Preventice Solutions
12.2021 - 05.2022

Dispatcher Representative

A-Transportation 1
01.2014 - 08.2020

Dispatch Operator Representative

S.E.A.L Security
08.2011 - 12.2013

Imagine Specialist

Center Point Energy
09.2006 - 05.2011

Bachelor of Science - Business Management & Retail Merchandising

The Art Institute of Houston

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