Alexis Sosa
Glendale
Summary
Dynamic Office Manager with a proven track record at MSL Business contracting LLC, enhancing workflow efficiency and optimizing scheduling. Skilled in customer service and budget management, I successfully implemented filing improvements, boosting document retrieval speed. Adept at training staff and fostering team collaboration, I ensure seamless operations and exceptional client experiences.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
5
5
years of professional experience
Work History
Office Manager
MSL Business LLC
Glendale, AZ
01.2025 - Current
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed scheduling and calendar activities for executives, ensuring optimal time management.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Provided support in budget tracking, contributing to cost-effective resource allocation.
- Assisted in onboarding new staff members, enhancing team integration processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Medical Assistant
Banner University Medical Center
Phoenix, AZ
01.2021 - 02.2024
- Assisted in patient intake processes, ensuring accurate collection of medical histories and vital signs.
- Administered medications and vaccines under physician supervision, adhering to safety protocols and guidelines.
- Coordinated appointment scheduling, optimizing patient flow and enhancing clinic efficiency.
- Collaborated with healthcare team to implement best practices for infection control and patient care standards.
- Educated patients on treatment plans, medications, and preventive health measures to promote wellness.
- Managed electronic health records, ensuring data accuracy and compliance with HIPAA regulations.
- Trained new staff on clinical procedures and office protocols, fostering a supportive learning environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Streamlined administrative processes through the integration of new software tools, improving workflow efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
Education
Associate of Science - Medical Specialties
College America
Phoenix, AZ05-2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Administrative support
- Customer relations
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Account reconciliation
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Workflow optimization
- Staff hiring
- Conflict management
Timeline
Office Manager
MSL Business LLC
01.2025 - Current
Medical Assistant
Banner University Medical Center
01.2021 - 02.2024
Associate of Science - Medical Specialties
College America