Alexis S. Pacheco
Oviedo
Summary
Professional with experience in facilitating access and support services. Known for strong collaborative skills and ability to adapt to changing needs, ensuring reliable and effective outcomes. Skilled in communication, problem-solving, and customer service. Valued for integrity, dependability, and results-driven mindset.
Overview
6
6
years of professional experience
Work History
Team Lead Sales Associate
Buff City Soap
09.2023 - Current
- Drove increased customer retention by consistently following up on completed sales and ensuring client satisfaction.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Tortilla Maker
Cafe Rio
07.2019 - 04.2020
- Maintained a clean and organized workspace, promoting a safe and efficient work environment.
- Collaborated with team members to continuously improve production processes and increase output rates.
- Upheld company standards for taste and presentation by carefully inspecting each batch before packaging.
- Implemented time-saving techniques in the kitchen, increasing daily production output without sacrificing quality.
- Provided excellent customer service when interacting with clients regarding product inquiries or special requests.
Bather
PetSmart
04.2019 - 06.2019
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Supported team members by effectively managing time and prioritizing tasks during busy periods.
Education
DAVE School (Digital Arts & Visual Effects)
Orlando, FL06.2023
Bachelor of Science - Information Systems Technology, Cyber Security Specialization
Seminole State College
Oviedo, FL05.2021
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Microsoft (Word, Teams, Etc)
RELEVANT COURSEWORK
- Information Systems Operations Management
- Database Design/Architecture
- Database Management
- Enterprise Security
- Applied Security
- Managing IT Projects
- Securing the Cloud
- Computer Networks Distributed
- Wireless Networks & Portable Devices
- Mobile Security
- Network Design and Planning
- Discrete Computational Analysis
Timeline
Team Lead Sales Associate
Buff City Soap
09.2023 - Current
Tortilla Maker
Cafe Rio
07.2019 - 04.2020
Bather
PetSmart
04.2019 - 06.2019
DAVE School (Digital Arts & Visual Effects)
Bachelor of Science - Information Systems Technology, Cyber Security Specialization
Seminole State College
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