Alexis Spencer
Munhall,PA
Summary
Dynamic customer service professional with experience at Giant Eagle, excelling in complaint resolution and cash handling. Known for fostering customer loyalty through active listening and empathy. Proven ability to thrive in high-pressure environments while maintaining organization and attention to detail, ensuring exceptional service and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Giant Eagle
West Mifflin, PA
10.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Classroom Assistant
As We Care Daycare
Pittsburgh, PA
07.2021 - 09.2021
- Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
- Aided students individually or in small groups, reinforcing material taught by the teacher.
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Organized and maintained instructional materials, contributing to a well-structured learning space.
- Collated and stapled packets of worksheets and other materials.
- Managed attendance records, ensuring accurate documentation of each student''s presence or absence from class sessions.
- Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
- Promoted a safe and nurturing atmosphere within the classroom, fostering emotional well-being among students.
- Cleaned and organized art supplies and related materials.
Cashier
Save A Lot
Duquesne, PA
09.2019 - 09.2020
Education
West Miffling High School Area
West Mifflin, PA06.2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer focus
- Payment processing
- Customer inquiries
- POS system operation
- Refund handling
- Up-selling techniques
- Data entry proficiency
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Basic math
Accomplishments
Within 4 months at giant eagle I was promoted for my problem solving and communication skills amongst others
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Timeline
Customer Service Cashier
Giant Eagle
10.2021 - Current
Classroom Assistant
As We Care Daycare
07.2021 - 09.2021
Cashier
Save A Lot
09.2019 - 09.2020
West Miffling High School Area