Summary
Overview
Work History
Education
Skills
Certifications And Awards
Certification
Associated Press award for Best Spot News Story, Small Market Radio
Timeline
Generic

Alexis Stein

Little Rock,AR

Summary

Licensed Life and Health professional advisor with strong expertise in account management. Adept at building client relationships, optimizing account performance, and providing strategic guidance. Known for effective collaboration, adaptability, and achieving impactful results. Possesses strong skills in problem-solving, communication, and time management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Advisor

Alexander and Company, Hub International
01.2022 - Current
  • Advise and manage ancillary insurance coverage for Georgia, Alabama, and Arkansas School Districts
  • Analyze insurance market trends to provide clients with actionable guidance on plans and products
  • Research and resolve urgent claims questions and billing discrepancies
  • Collaborate with insurance carriers to negotiate rates and resolve client issues
  • Create and submit Requests for Proposals on behalf of clients
  • Present benchmarking information and conduct renewal, new hire, and open enrollment meetings

Implementation Service Manager

Usable Life
01.2018 - 01.2022
  • Managed onboarding for new and existing groups, facilitating group coverage implementation
  • Conducted implementation calls with brokers and groups to complete master applications and review coverage plans
  • Oversaw high-volume caseloads, ensuring compliance with tight SLA requirements
  • Provided consistent updates to brokers and partners throughout implementation processes

Policy Service Specialist

Usable Life
01.2016 - 01.2018
  • Utilized Native Compass software for managing group insurance coverage information
  • Collaborated with brokers to collect necessary information for Master Applications and census information
  • Delivered exceptional customer service, resolving issues across multiple departments

Customer Service Representative

Usable Life
01.2015 - 01.2016
  • Assisted customers with inquiries regarding claims, billing, and insurance coverage
  • Supported group administrators on employee coverage and claim status
  • Fostered collaboration across departments to address billing and claims issues

Education

Master of Public Affairs -

University of Illinois At Springfield
05-2007

Bachelor of Arts - Broadcast Journalism

Illinois State University
05-2006

Skills

  • Microsoft Excel
  • PowerPoint
  • PlanSource
  • Arcoro
  • Employee Navigator
  • Salesforce
  • Public Speaking
  • Project Management
  • Critical Thinking
  • Strategic thinking
  • Account planning
  • Data interpretation

Certifications And Awards

  • Licensed in Life and Health with the Arkansas Department of Insurance
  • Excellence in Service Awards
  • Associated Press Winner for Best Small Market Spot News Story, 2013

Certification

  • Licensed Insurance Agent/Broker - Arkansas Department of Insurance.
  • Life and Health Insurance License - Arkansas Department of Insurance.

Associated Press award for Best Spot News Story, Small Market Radio

Won an AP award in 2013 coverage a live news story of a house fire. 

Timeline

Account Advisor

Alexander and Company, Hub International
01.2022 - Current

Implementation Service Manager

Usable Life
01.2018 - 01.2022

Policy Service Specialist

Usable Life
01.2016 - 01.2018

Customer Service Representative

Usable Life
01.2015 - 01.2016

Master of Public Affairs -

University of Illinois At Springfield

Bachelor of Arts - Broadcast Journalism

Illinois State University

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Alexis Stein