Alexis Tangonan
Santa Teresa,NM
Summary
Dynamic and customer-oriented professional with extensive experience in the restaurant industry, including a leadership role at Cheddars Scratch Kitchen. Proven track record in enhancing guest satisfaction through exceptional communication and effective multitasking, while maintaining high food safety standards. Reliable team player dedicated to fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Head Hostess
Cheddars Scratch Kitchen
El Paso, TX
08.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Service and Food Champion
Panda Express
El Paso, TX
04.2022 - 07.2023
- Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
FOH Staff Member
Taco Bell
El Paso, TX
11.2020 - 03.2022
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
Education
Santa Teresa High School
Santa Teresa, NMSkills
- Guest service
- Exceptional communication
- Customer-oriented
- Reliable and trustworthy
- Flexible and adaptable
- Positive and professional
- Effective multitasking
Timeline
Head Hostess
Cheddars Scratch Kitchen
08.2023 - Current
Service and Food Champion
Panda Express
04.2022 - 07.2023
FOH Staff Member
Taco Bell
11.2020 - 03.2022
Santa Teresa High School