Alexis Tanner
1612 Spence Gate Cir Apt 202 Virginia Beach,VA
Summary
Dynamic professional with extensive experience at Park Lane Tavern, excelling in team leadership and problem-solving. Proven ability to enhance customer satisfaction and drive revenue through effective multitasking and organization. Recognized for implementing successful service improvements and fostering strong relationships with guests, ensuring a welcoming atmosphere and efficient operations.
Overview
6
6
years of professional experience
Work History
Manager's Assistant
Park Lane Tavern
Virginia Beach, VA
01.2025 - Current
- Oversaw daily restaurant operations, ensuring efficient service and customer satisfaction.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Server
Park Lane Tavern
Virginia Beach, VA
09.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in training new servers on menu offerings and service protocols.
- Upsold daily specials and beverages, enhancing guest satisfaction and restaurant revenue.
- Handled cash transactions accurately using point-of-sale systems to process payments efficiently.
- Resolved customer concerns promptly, fostering repeat business through effective communication skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Substitute Teacher
Virginia Beach City Public Schools
Virginia Beach, VA
09.2023 - 03.2024
- Managed classroom behavior effectively, utilizing conflict resolution strategies when necessary.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Expo Runner
Park Lane Tavern
Virginia Beach, VA
09.2021 - Current
- Delivered timely service to guests, ensuring satisfaction and quick turnaround.
- Assisted kitchen staff with food preparation and order assembly for smooth operations.
- Collaborated with team members to efficiently manage high-volume events and functions.
- Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
- Delivered food orders from kitchen to customers' tables.
- Served food at proper temperature to meet safety standards.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Host
Park Lane Tavern
Virginia Beach, VA
09.2019 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Assisted with menu explanations and special requests for guests.
- Coordinated with kitchen and waitstaff to ensure timely service.
- Handled guest inquiries and resolved issues promptly and efficiently.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Teacher's Assistant
Adult Learning Center
Virginia Beach, VA
05.2021 - 04.2023
- Supported classroom activities by preparing materials and resources for lessons.
- Monitored student progress and provided feedback to improve learning outcomes.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
Education
High School Diploma -
Tallwood Highschool
Virginia Beach, VAAssociate of Science - General Studies
Tidewater Community College
Norfolk, Virginia, VA12.2025
Skills
- Team motivation
- Performance reviewing
- Task delegation
- Problem-solving
- Multitasking and organization
- Team leadership
- Adaptability and flexibility
Timeline
Manager's Assistant
Park Lane Tavern
01.2025 - Current
Substitute Teacher
Virginia Beach City Public Schools
09.2023 - 03.2024
Server
Park Lane Tavern
09.2022 - Current
Expo Runner
Park Lane Tavern
09.2021 - Current
Teacher's Assistant
Adult Learning Center
05.2021 - 04.2023
Host
Park Lane Tavern
09.2019 - Current
High School Diploma -
Tallwood Highschool
Associate of Science - General Studies
Tidewater Community College