Bella Alvarez
Tucson
Summary
Dedicated customer service professional with expertise in delivering exceptional passenger experiences. Proven ability to maintain effective communication and problem-solving in fast-paced environments, while supporting daily operations through various certifications.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Delta Airlines
Tucson
10.2022 - Current
- Provide exceptional customer service by assisting passengers with ticketing, check-in, baggage services, boarding, and resolving customer concerns in a professional and efficient manner.
- Maintain strong communication and problem-solving skills while working in a fast-paced airport environment.
- Hold operational certifications and responsibilities including GSC, CRO, and AIC to support daily airline operations.
CNA
Bella's private CARE
Green Valley
08.2014 - Current
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists, assist with bathing and dressing, and feeding.
Customer Service Representative
Delta Global/Unifi Services
Tucson
08.2018 - 10.2022
- Provided excellent customer service in a fast-paced airport environment, assisting passengers with ticketing, baggage check-in, boarding, and resolving customer concerns.
- Served in leadership and operational support roles including Lead, CRO, GSC, and AIC, helping ensure smooth daily operations and positive passenger experiences.
- Delta understands the demands of air travel and is determined to make the experience as smooth and enjoyable as possible for our customers.
Waitress
The Olives Bistro
Green Valley
08.2014 - 10.2017
- Opening and closing the restaurant, setting up, restocking, clearing tables and setting up.
- Taking food and drink orders, making drinks, making transactions and charging customers.
- Delivering meals to the table, closing out register at the end of the shift, cashing out servers at end of the shift.
Bayda/Gentiva
Green Valley
10.2013 - 01.2015
- Perform healthcare related tasks, personal care, assisting with bathing and dressing, checking vitals.
Sahuarita Primary School
07.2010 - 05.2011
- Playground and Lunch duty, prep everything for Teacher's, made copies, cut materials for assignments.
The Amado Cafe
Tucson
07.1999 - 11.2008
- Taking orders delivering meals to tables, making drinks, cleaning and setting up, cutting lemons, restocking bar and servers station.
Education
Arizona Department of Education
Tucson01-2010
AmeriCorps
Tucson01-2010
Caregiver Training Institute
Tucson01-2010
360training.com
TucsonSkills
- Excellent organization skills
- Outstanding multitasking skills
- Excellent Customer Services skills
- Outstanding Communication skills
- Cash Handling
- Customer relationship management
References
- Jennifer Paulos, (520) 990-8090
- George Bass, (520) 370-3637
- Dick Kalvitis, (520) 444-5245
Volunteer Experience
Americorps, 7000, Tucson, AZ, 10/01/08, 09/30/10
Languages
Spanish
Professional
Timeline
Customer Service Representative
Delta Airlines
10.2022 - Current
Customer Service Representative
Delta Global/Unifi Services
08.2018 - 10.2022
CNA
Bella's private CARE
08.2014 - Current
Waitress
The Olives Bistro
08.2014 - 10.2017
Bayda/Gentiva
10.2013 - 01.2015
Sahuarita Primary School
07.2010 - 05.2011
The Amado Cafe
07.1999 - 11.2008
Arizona Department of Education
AmeriCorps
Caregiver Training Institute
360training.com