Alexis Taris
Houston,TX
Summary
Dynamic Total Loss Claims Specialist with a proven track record in claims investigation and customer service. Expertly managed high volumes of claims, enhancing customer satisfaction through effective communication and problem-solving. Recognized for attention to detail and critical thinking, streamlining processes to ensure compliance and expedite resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
Remote
12.2022 - Current
- Evaluated claims for accuracy and compliance with company policies.
- Processed a high volume of claims efficiently within established timelines.
- Collaborated with internal teams to resolve complex claim issues.
- Utilized claims management software to track and manage case progress.
- Assisted customers by providing clear explanations of claim processes.
- Trained new team members on best practices for claims handling.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Real Estate Agent
Goldman Properties
Houston, TX
09.2019 - 11.2022
- Assisted clients in selecting mortgage products aligned with financial goals.
- Evaluated credit histories to determine loan eligibility and risk factors.
- Collaborated with real estate agents to streamline loan processing and approvals.
- Prepared detailed documentation for loan applications to ensure compliance with regulations.
- Educated clients on mortgage terms, interest rates, and closing processes.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Mortgage Loan Officer
Get A Rate
Houston, TX
07.2021 - 11.2022
- Assisted clients in selecting mortgage products aligned with financial goals.
- Evaluated credit histories to determine loan eligibility and risk factors.
- Collaborated with real estate agents to streamline loan processing and approvals.
- Prepared detailed documentation for loan applications to ensure compliance with regulations.
- Educated clients on mortgage terms, interest rates, and closing processes.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Education
Bachelor of Science - Biology
University of Houston
Houston, TXSkills
- Claims investigation
- Attention to detail
- Problem-solving
- Verbal communication
- Critical thinking
- Customer service
- Organizing and prioritizing work
Certification
Licensed Adjuster - All Lines
- 8-31-2022 - Current
Timeline
Claims Specialist
State Farm
12.2022 - Current
Mortgage Loan Officer
Get A Rate
07.2021 - 11.2022
Real Estate Agent
Goldman Properties
09.2019 - 11.2022
Bachelor of Science - Biology
University of Houston