Alexis Taylor
Cedar Springs,MI
Summary
Dedicated server with a strong work ethic, skilled in multitasking and effective communication. Proven ability to enhance guest satisfaction and manage high-pressure situations in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Boulder Creek Golf Course
Belmont, MI
09.2024 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed order accuracy through effective communication with customers and kitchen staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Food Runner/Expo
Cedar Springs Brewing
Cedar Springs, MI
09.2023 - 04.2025
- Delivered food and beverages efficiently to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Assisted in training new food runners on service standards and procedures.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Beverage Cart Attendant
Pilgrims Run Golf Course
Pierson, MI
04.2023 - 09.2024
- Provided exceptional customer service to enhance guest experiences on the golf course.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Greeted guests and inquired into beverage choices.
- Monitored weather conditions closely, prioritizing guest safety when making decisions about continuing or suspending operations during inclement weather events.
- Managed beverage inventory, ensuring timely restocking and optimal product availability.
- Maintained cleanliness and organization of beverage cart to uphold standards of presentation.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
Server
Thai Fusion Rockford
Rockford, MI
06.2022 - 03.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Developed strong rapport with regular patrons, fostering loyalty through personalized service experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Downtown Trini's And Margarita Joe's
Sparta, MI
09.2019 - 04.2022
- Greeted and seated guests, ensuring positive first impressions in fast-paced environment.
- Monitored wait times and adjusted seating strategies to minimize delays during peak hours effectively.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
High School Diploma -
Cedar Springs High School
Cedar Springs, MI05.2023
Skills
- Strong work ethic
- Team collaboration
- Allergy awareness
- Beverage preparation
- Safe food handling
Certification
- Phlebotomy Training - A two week course taken with Phlebotomy Training Specialists a]
Timeline
Server
Boulder Creek Golf Course
09.2024 - Current
Food Runner/Expo
Cedar Springs Brewing
09.2023 - 04.2025
Beverage Cart Attendant
Pilgrims Run Golf Course
04.2023 - 09.2024
Server
Thai Fusion Rockford
06.2022 - 03.2024
Host
Downtown Trini's And Margarita Joe's
09.2019 - 04.2022
High School Diploma -
Cedar Springs High School