Alexis Terry
Hamilton ,Ohio
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Larosas. Proven ability to enhance guest engagement and streamline operations in high-volume settings. Adept at cash handling and training new team members to ensure consistent service excellence and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Larosas
Hamilton, OH
10.2024 - Current
- Delivered exceptional customer service by efficiently processing orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Sales Associate
Kroger
Hamilton
11.2023 - 2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels and restocked shelves to ensure product availability.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Trained new associates on sales techniques and customer service best practices.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
Education
Hamilton High School
Hamilton, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Menu memorization
- Sales techniques
Timeline
Server
Larosas
10.2024 - Current
Lead Sales Associate
Kroger
11.2023 - 2024
Hamilton High School