Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALEXIS THOMAS

San Ramon,California

Summary

Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Friendly Medical Receptionist with 6 years of experience offering excellent skills in patient relations and office management. Skilled using EPIC appointment scheduling system to manage over 150+ patients weekly. Organized and accurate in managing patient flow.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Farallon Medical Alliance
06.2023 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

Front and Back Medical Assistant Receptionist

Diablo Family Physicians
11.2019 - 12.2023
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Enhanced office productivity by handling high volume of callers per day.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Reduced errors in medical documentation by meticulously transcribing physician notes and instructions.
  • Contributed to an increase in overall clinic revenue by effectively managing inventory levels of supplies and equipment.

Store Manager

Zumiez
04.2016 - 10.2019
  • Created work schedules according to sales volume and number of employees.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.

General Manager

Sports Authority
02.2010 - 07.2016


  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed 72 team members across 10 departments, resulting in approximate $150,000 increase in annual revenue every year.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Increased profits by 45% within one year through restructure of business line.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee’s individual strengths and initiated mentor program to improve areas of weakness.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPI's.
  • Served instrumental role in organizational transformation and implementation and participated in 8 successful large-scale corporate restructuring.

Education

High School Diploma -

Oak Grove Highschool
San Jose, CA
2013

Skills

  • Staff training and development
  • POS systems
  • Excellent customer service skills
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Office
  • Oracle database
  • Types 45 wpm
  • ADP
  • ADP Workforce Now
  • Cash handling
  • Patient Scheduling
  • Electronic Medical Records
  • Insurance claims
  • Utilized EPIC EHR (EMR) System
  • Time management
  • Customer service
  • Administrative skills
  • Problem-solving skills
  • Listening skills
  • Complaint resolution
  • Telephone etiquette
  • Medical terminology
  • HIPAA compliance
  • Written and verbal communication
  • Pre-authorizations
  • Insurance verification
  • Claims management
  • Medical coding

Certification

  • OSHA certification: Food Handling
  • EPIC Training - [6 Years ]
  • ADP, Certified - [ 5 Years ]
  • SalesForce Training - [ 5 Years ]

Timeline

Front Desk Clerk

Farallon Medical Alliance
06.2023 - Current

Front and Back Medical Assistant Receptionist

Diablo Family Physicians
11.2019 - 12.2023

Store Manager

Zumiez
04.2016 - 10.2019

General Manager

Sports Authority
02.2010 - 07.2016

High School Diploma -

Oak Grove Highschool

Similar Profiles

CREATE PROFILE
ALEXIS THOMAS