Alexis Thornton
Calvert City,KY
Summary
Strive to administer excellent customer service to understand and meet their needs. Alternative shift leader dedicated to keeping teams on track and exceeding daily targets. History of achieving maximum team performance with empowered confident staff, by motivational team work and eliminating errors.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Dick's Sporting Goods, Inc
Clarksville, TN
07.2021 - 04.2024
- Responsible for balancing all register and total business deposits daily.
- Help with stocking racks and supplies when needed
- Meticulously handled the transaction systems including credit cards, cash exchange, returns and refunds to ensure seamless and accurate cash flow.
Shift Leader
Plato's Closet
Paducah, KY
08.2019 - 06.2021
- Prepared reports detailing shift activities to keep management looped in on shift operations.
- Managed operations during shift, with total awareness of activities of employees and customers.
- Resolved business problems to keep operations moving smoothly.
- Carefully handled POS system transactions including credit cards, cash exchange, returns and refunds to ensure seamless and accurate cash flow.
- Maintained and organized back stocked inventory to create a healthy and smoothly operated workspace to ensure merchandise makes it to the sales floor.
Women's Sales Associate
TJX Companies
Paducah, KY
10.2016 - 05.2019
- Supported company mission and positive store culture through honesty, integrity, and high quality customer experiences.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Showed strong teamwork skills through aiding coworkers with tasks.
- Stayed attentive to unfinished tasks to ensure upkeep of the store environment and customer service
Education
Some College (No Degree) - Health And Science
West Kentucky Community And Technical College
Paducah, KYSkills
- Customer Service and Support
- Task Prioritization
- Troubleshoot Service Issues
- Operations Management & Training
- Problem Solving
- Team Motivation
- Organization and Coordinating Supplies
- Multitasking
- Balancing Financial Transactions
References
References available upon request.
Timeline
Customer Support Specialist
Dick's Sporting Goods, Inc
07.2021 - 04.2024
Shift Leader
Plato's Closet
08.2019 - 06.2021
Women's Sales Associate
TJX Companies
10.2016 - 05.2019
Some College (No Degree) - Health And Science
West Kentucky Community And Technical College