Alexis Thrasher
Columbus,OH
Summary
Accomplished Sr. Disability Examiner at Sedgwick, renowned for enhancing customer satisfaction and team performance through expert medical evaluation and exceptional leadership. Demonstrated adaptability and critical thinking, ensuring compliance and accuracy in high-stakes environments. Excelled in teamwork, communication, and training, significantly contributing to operational excellence.
Overview
4
4
years of professional experience
Work History
Sr. Disability Examiner
Sedgwick
05.2024 - Current
- Assisted claimants in understanding their rights and responsibilities throughout the application process, enhancing customer satisfaction levels.
- Ensured accurate benefit calculations for approved claims by meticulously reviewing medical, vocational, and financial documentation.
- Demonstrated adaptability when faced with policy changes or new legislation affecting the evaluation of disability claims, adjusting processes as needed without sacrificing accuracy or efficiency.
- Enhanced team performance by providing ongoing training and support to junior examiners in interpreting complex medical information.
Disability Examiner
Sedgwick
07.2022 - 05.2024
- Assisted claimants in understanding their rights and responsibilities throughout the application process, enhancing customer satisfaction levels.
- Ensured accurate benefit calculations for approved claims by meticulously reviewing medical, vocational, and financial documentation.
- Served as a mentor to new hires during their orientation and training period, sharing expertise and providing guidance to ensure a successful transition into the role.
- Fostered a positive work environment through active participation in staff meetings, trainings, and professional development opportunities.
Leave of Absence Examiner
Sedgwick
03.2021 - 07.2022
- Developed strong relationships with internal and external stakeholders, fostering open communication and collaboration.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Performed routine data entry or document management.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
Education
Associate Of Arts And Sciences -
Columbus State Community College
Columbus, OH12.2022
Bachelor Of Science - Computer And Information Systems Security
Kentucky State University
Frankfort, KY05.2017
Skills
- Flexibility
- Assertiveness
- Influencing skills
- Medical Evaluation Expertise
- Teamwork and Collaboration
- Strong communication abilities
- Time Management
- Attention to Detail
- Critical Thinking
- Team Leadership
Timeline
Sr. Disability Examiner
Sedgwick
05.2024 - Current
Disability Examiner
Sedgwick
07.2022 - 05.2024
Leave of Absence Examiner
Sedgwick
03.2021 - 07.2022
Associate Of Arts And Sciences -
Columbus State Community College
Bachelor Of Science - Computer And Information Systems Security
Kentucky State University