Alexis Torres
Lubbock
Summary
Dynamic customer service professional with extensive experience at UMC Hospital and Walmart, adept at problem resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective communication and critical thinking. Skilled in managing high-stress situations, ensuring seamless operations and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
UMC Hospital
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
Rainbow Clothing Store
11.2020 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Customer Service Representative
Walmart
01.2015 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Coronado High School
Lubbock, TX05.2014
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Active listening
- Call center experience
Timeline
Customer Service Representative
UMC Hospital
05.2023 - Current
Assistant Manager
Rainbow Clothing Store
11.2020 - 05.2023
Customer Service Representative
Walmart
01.2015 - 11.2019
Coronado High School
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