Alexis Trefethen
Cape Coral,FL
Summary
Exuberant, friendly, and resourceful University student currently studying Social Work at Florida Atlantic University, scheduled to graduate with a BSW and certification of Child Welfare in the Spring of 2025. Real-world job experiences as well as a vital education has not only equipped me with the proper skills upon providing thoughtful and ethical services, but have also motivated me to want to do as much as I can serving the community and beyond at an ever-evolving highest level of competency. Ultimately passionate about providing resources and services to those in need/
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wild Wings
10.2021 - 01.2022
- Addressed customers and coworkers appropriately that cultivated relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Readily took on restaurant side tasks when needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Sales Associate
Homegoods Stores
02.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Hostess
Miceli's Restaurant
12.2019 - 08.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor of Social Work - Social Work
Florida Atlantic University
Boca Raton, FL05.2025
Associate of Arts - Liberal Arts And General Studies
Florida Southwestern State College
Fort Myers, FL08.2020
Graduated -
Cape Coral High School
Cape Coral, FL05.2022
Skills
- Strong Work Ethic
- Client Relationship Building
- Cross-cultural communication
- Motivational Interviewing
- Solution-based approach
- Problem-solving skills
- Critical Thinking
- Motivating students
- Emotional Support
- Professional ethics
- Performance Assessments
- Resource advocacy
Activities
- High school marching band member (2018-2022)
- Baritone section leader 2021
- University marching band member (2022-2024)
- Crotcheting
- Reading
Timeline
Server
Buffalo Wild Wings
10.2021 - 01.2022
Sales Associate
Homegoods Stores
02.2021 - 07.2021
Hostess
Miceli's Restaurant
12.2019 - 08.2020
Bachelor of Social Work - Social Work
Florida Atlantic University
Associate of Arts - Liberal Arts And General Studies
Florida Southwestern State College
Graduated -
Cape Coral High School