Alexis Truitt
New Brockton,AL
Summary
Highly motivated individual with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
ATI Physical Therapy
07.2022 - Current
- Managed patient scheduling, insurance verification, and billing for a large medical practice
- Utilized electronic medical records systems to input and maintain patient information accurately
- Maintained HIPAA compliance and patient confidentiality in all interactions and records
- Trained new staff on patient service procedures and customer service best practices
- Provided customer support and resolved issues with professionalism and timeliness
- Conducted data analysis and reporting to improve decision-making and operational effectiveness
- Skilled in multitasking and maintaining a welcoming and organized front desk environment
- Proficient in EMR systems, including data entry and updating patient records
- Excellent communication skills with patients, healthcare providers, and coworkers.
NURSE AIDE
Enterprise Health and Rehabilitation
07.2017 - 08.2017
- Assisted with daily living activities such as bathing, dressing, and feeding residents
- Monitored vital signs and reported changes to nursing staff promptly
- Provided emotional support and comfort to patients in a compassionate manner
- Maintained a clean and organized environment to ensure patient safety and well-being
- Ensured patient safety and comfort while promoting independence in activities of daily living.
Education
Bachelor of Science - Biology
Alabama State University
Montgomery, AL05.2022
Skills
- Medical terminology
- Appointment scheduling
- Insurance verification
- Data entry
- Patient registration
- Attention to Detail
- Experience in Leadership
- Interpersonal Relationships
- Clerical Support
- Microsoft Word
- Critical Thinking
- Recordkeeping
Accomplishments
- Cum Laude Graduate (3.0 GPA)
- Dean's List (Fall 2019-2021, Spring 2019-2022)
- Honor Roll (Fall 2019- Spring 2022)
- Alpha Pi Chi Sorority (Fall 2016)
- American Indian Affairs Commission (Fall 2016-2021)
- Scholarship Recipient
- Biomedical Club Member (2021-2022)
- National Society of Leadership and Success Member (2018-2022)
Timeline
Patient Service Specialist
ATI Physical Therapy
07.2022 - Current
NURSE AIDE
Enterprise Health and Rehabilitation
07.2017 - 08.2017
Bachelor of Science - Biology
Alabama State University