Alexis Turner
Daytona Beach,FL
Summary
Dynamic leader with proven expertise in team collaboration and complex problem-solving, honed at Walmart. Excelled in enhancing customer satisfaction and store revenue through strategic operational improvements and targeted marketing initiatives. Skilled in verbal and written communication, ensuring seamless team efficiency and service excellence. Achieved significant performance goals by fostering a culture of reliability and punctuality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Cashier
Target
09.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Retail Manager
Walmart
01.2023 - 08.2023
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
Overnight Stocker
Walmart
02.2022 - 12.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Associate Manager
Sonic Drive In
10.2020 - 12.2021
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Enhanced team productivity by implementing efficient project management strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front of House Employee
Sonic Drive In
07.2019 - 10.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
Bachelor of Arts - Criminal Justice
University of Central Florida
Orlando, FL05-2025
Associate of Arts -
Daytona State College
Daytona Beach, FL12-2022
Skills
- Team Collaboration
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Reliability and punctuality
Certification
Crime Scene Investigation Certification
Expected in 05/2025
Timeline
Retail Cashier
Target
09.2023 - Current
Retail Manager
Walmart
01.2023 - 08.2023
Overnight Stocker
Walmart
02.2022 - 12.2022
Associate Manager
Sonic Drive In
10.2020 - 12.2021
Front of House Employee
Sonic Drive In
07.2019 - 10.2020
Bachelor of Arts - Criminal Justice
University of Central Florida
Associate of Arts -
Daytona State College