Director of Operations
Youth With A Mission
- Mentored and coached team members to foster productive and engaging work environment.
- Identified and resolved incidents while communicating with senior management to ensure customer satisfaction.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw day-to-day production activities in accordance with business objectives.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained staff in visa and immigration procedures to deliver optimal support.
- Supported applicants through visa process and helped correct different issues.