Alexis Villa
Tucson,AZ
Summary
I am a very hard working and motivated young man, whose first task is always to help and grow any business/employer I have the pleasure of representing. By nature my passion and determination always drive me to be the best at what I do, which places me in the Top earners club of the companies I’ve worked for time and time again. I have received recognitions and rewards from every employer I have had the opportunity of meeting and that is just a continuation of the awards I would receive as a child in school. My current mission is to work aside great people and employers who have the same drive and determination for a better future while maintaining integrity and values.
Overview
15
15
years of professional experience
Work History
Sales Representative
Verizon Wireless
Tucson, AZ
02.2023 - Current
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained a high quality and quantity sales average from first week recognized as top 100 in company of 2500 employees more often than not when previous to my start no one in our district of 9 stores had made top 100 in the last year.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Duties included opening/closing retail location, cash deposits, taking inventory, & routine cleaning & maintenance.
- Prospecting and handling business accounts
General Manager
CubeSmart Self Storage
Tucson, AZ
06.2022 - 02.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
Account Executive
Jd Mellberg Financial
Tucson, AZ
11.2021 - 06.2022
- Making outbound calls to prospects to inform on benefits of Annuities & other retirement products.
- Making and managing appointments for Financial Advisors nationwide with potential clients.
- Advised customers of current market trends and strategies to manage and sustain accrued wealth during unsure market conditions.
- Handled existing customers yearly renewal’s and setting a yearly meeting with their financial advisor.
Sales Representative
Afni
Tucson, AZ
03.2018 - 11.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed orders for customers over the phone.
- Collaborated with new customers to give details about company offerings.
- Maintained a top earner spot for both english and spanish department always participating in sales motivated competitions and have won many prizes for being a high performer.
Outbound Sales Representative
Dun & Bradstreet
Tucson, AZ
02.2016 - 12.2018
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Prepared weekly progress reports on sales activities and results achieved.
- Identified key decision makers within target organizations and developed relationships with them.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Maintained an organized database of contacts and client information.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Achieved monthly sales targets set by management team.
Inbound Sales Representative
Coworx AT&T UVerse
Tucson, AZ
04.2015 - 02.2016
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Identified customer needs and recommended products accordingly.
- Assisted customers with placing orders over the phone or online.
- Responded to customer inquiries via phone, email and chat.
- Closed sales by building rapport and overcoming objections.
Customer Service Representative
C3 Customer Contact Channels
Tucson, AZ
11.2013 - 04.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled inbound calls for mail order pharmacy Humana/Rxsource refilling medication for existing customers and helping with billing and processing of new/existing medications.
- Maintained a perfect score on quality for a consecutive 6 months
Cook Shift Leader
Wingstop
06.2009 - 11.2013
- I was one of the shift leaders at the busiest store in the city and was always awarded and recognized for maintaining a clean and efficient kitchen despite our overwhelming sales.
- Trained new cooks on proper food handling techniques.
- Organized the work area for efficient functioning during shifts.
- Ensured kitchen staff followed health and safety regulations.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Reviewed food orders to verify accuracy before they were sent out.
- Enforced sanitation policies and procedures throughout the kitchen and dining room.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ03-2029
GED -
Pima Community College
Tucson, AZ02-2018
High School Diploma -
Cholla Magnet High School
Tucson, AZSkills
- Cold-calling
- Relationship Building
- Effective Communication
- Professionalism
- Team member motivation
- Multitasking
- Professional Demeanor
- Active Listening
- Problem-solving abilities
Timeline
Sales Representative
Verizon Wireless
02.2023 - Current
General Manager
CubeSmart Self Storage
06.2022 - 02.2023
Account Executive
Jd Mellberg Financial
11.2021 - 06.2022
Sales Representative
Afni
03.2018 - 11.2021
Outbound Sales Representative
Dun & Bradstreet
02.2016 - 12.2018
Inbound Sales Representative
Coworx AT&T UVerse
04.2015 - 02.2016
Customer Service Representative
C3 Customer Contact Channels
11.2013 - 04.2015
Cook Shift Leader
Wingstop
06.2009 - 11.2013
Bachelor of Science - Business Management
Grand Canyon University
GED -
Pima Community College
High School Diploma -
Cholla Magnet High School