Alexis Villada
Clearwater,Fl
Summary
Passionate and detail-oriented customer service professional with 16 years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving and leadership abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets
Clearwater
09.2024 - 04.2025
- Operated cash register and handled payments following Publix procedures.
- Assisted customers with product locations, store questions, and service requests.
- Resolved customer concerns with calm communication and helpful solutions.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
Deposit Operations Specialist
BayFirst National Bank
Saint Petersburg, FL
05.2023 - 07.2024
- Processed incoming wires, ACH transactions, check deposits, and other deposit products.
- Provided support for internal and external audits as needed.
- Identified opportunities for process improvement within the department.
- Analyzed data from various sources to detect any suspicious or fraudulent activities.
- Investigated overdrafts or returned items for proper resolution.
- Identified opportunities for process improvement within the reconciliation function.
- Investigated disputed charges on customers' accounts and provided resolution within established guidelines.
Universal Banker
BayFirst National Bank
Seminole, FL
05.2022 - 05.2023
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Completed routine transfers, deposits and bill payments.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
Customer Service Team Leader
Publix Supermarkets
Largo, FL
10.2021 - 05.2022
- Provide premier customer service
- Perform payroll functions, such as maintaining timekeeping information and submitting payroll
- Create, maintain and enter information into databases
- Maintain associate personnel and medical files
- Completed all onboarding and training for new associates.
Customer Service Staff
Publix Supermarkets
Largo, FL
04.2021 - 10.2021
- Handle money services such as Western Union, selling money orders, check cashing, selling and redeeming lottery tickets and handling cash transactions
- Practicing safe balancing procedures and maintaining cash in tills and safe
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Answered incoming calls and assisted customers with questions.
Produce Clerk
Publix Supermarkets
Seminole, FL
01.2019 - 04.2021
- Restocked and merchandised products daily in anticipation of customer demand
- Practiced proper sanitation procedures to protect customers and staff and minimize spoilage
- Assisted with managing storage with unloading, scanning and staging.
Member Service Advisor
Achieva Credit Union
Dunedin, FL
02.2018 - 01.2019
- Determined client’s needs by asking relevant questions and actively listening
- Received phone inquiries and helped clients better understand our banking products, including basic accounts, loans and specialty accounts
- Handled escalated callers constructively to provide outcomes for members.
Customer Service Team Leader
Publix Supermarkets
Largo, FL
09.2014 - 02.2018
- Managed front end operations
- Engaged with customers to understand and resolve issues and answer product questions
- Managed and organized campaigns
- Performed administrative support functions and processed payments.
Customer Service Staff
Publix Supermarkets
Seminole, FL
02.2011 - 09.2014
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Addressed customer concerns and complaints and resolved issues promptly
- Trained new associates on store programs and policies
- Completed sales payments, refunds, exchanges and issued store credit.
Cashier
Publix Supermarkets
Seminole, FL
01.2009 - 02.2011
- Processed cash register transactions, input product costs, and gave back change
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Adhered to cash handing policies and procedures
- Greeted customers and provided prompt and friendly service.
Customer Service Team Leader
Publix Supermarkets
Clearwater
04.2025 - Current
- Trained cashiers and baggers on Publix customer service standards
- Scheduled breaks and assignments for front end associates
- Monitored checkout lanes and supported smooth register coverage
- Communicated store updates to Publix team members
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Assisted with recruiting and hiring perspective candidates.
- Resolved escalated customer issues with professionalism and patience.
- Encouraged a positive and productive work environment among team members.
Education
High School Diploma -
Osceola Fundamental High School
Seminole, FL06.2010
Skills
- Customer service excellence
- Decision making
- Adaptability
- Communication
- Leadership skills
- Teamwork skills
- Problem solving
- Attention to detail
Timeline
Customer Service Team Leader
Publix Supermarkets
04.2025 - Current
Customer Service Staff
Publix Supermarkets
09.2024 - 04.2025
Deposit Operations Specialist
BayFirst National Bank
05.2023 - 07.2024
Universal Banker
BayFirst National Bank
05.2022 - 05.2023
Customer Service Team Leader
Publix Supermarkets
10.2021 - 05.2022
Customer Service Staff
Publix Supermarkets
04.2021 - 10.2021
Produce Clerk
Publix Supermarkets
01.2019 - 04.2021
Member Service Advisor
Achieva Credit Union
02.2018 - 01.2019
Customer Service Team Leader
Publix Supermarkets
09.2014 - 02.2018
Customer Service Staff
Publix Supermarkets
02.2011 - 09.2014
Cashier
Publix Supermarkets
01.2009 - 02.2011
High School Diploma -
Osceola Fundamental High School