Lauren Mann
Punta Gorda,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Reliable team member accustomed to taking on challenging tasks. Ability to quickly learn new processes.
Overview
10
10
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets
North Fort Myers
11.2013 - 03.2022
- Responsible for making tills, selling lottery, and balancing the safe
- Complete Western Union and money order transactions
- Order cash and organized supplies
- Continuously meet and exceed daily service quality and performance scores
- Assist in resolving customer complaints and concerns
- Respond to customer requests for products, services, and company information
- Train new personnel regarding company operations, policies and services
Teller Specialist
Crews Bank & Trust
Punta Gorda
01.2018 - 11.2021
- Processed cash and checks for deposit as well as loan payments
- Prepared cashier's checks and money orders
- Ordered checks and deposit slips
- Processed foreign items and ordered foreign currency
- Stayed current and up to date with assigned e-learning courses
- Maintained retention to keep system efficient
- Organized and ordered supplies for forecasted demands.
- Satisfied customers by delivering speedy and expert service for all banking needs
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
Lead Teller Supervisor
Crews Bank & Trust
Port Charlotte
11.2021 - 07.2023
- Resolved customer issues, complaints and concerns
- Ordered branch cash for the week and balanced the vault daily
- Prepared an outgoing cash shipment and verified incoming
- Performed alarm testing, monthly audits- including teller, vault and ATM drawers
- Decisioned the non-sufficient funds list
- Provided appropriate solutions and alternatives within a timely manner
- Completed employee teller reviews
Education
High School Diploma -
Charlotte High School
Punta Gorda, FLSkills
- Active Listening
- Multitasking
- Customer Service Excellence
- Quick learner
- Stress management
- Communication
- Team player
- Attention to Detail
- Trustworthy and Honest
- Cash Handling Accuracy
- Problem-Solving
- Transactions Processing
- Punctual and Reliable
Timeline
Lead Teller Supervisor
Crews Bank & Trust
11.2021 - 07.2023
Teller Specialist
Crews Bank & Trust
01.2018 - 11.2021
Customer Service Staff
Publix Supermarkets
11.2013 - 03.2022
High School Diploma -
Charlotte High School