Michael Guillot
Fort Myers
Summary
Dynamic customer service professional with experience at Publix Supermarkets, adept at problem resolution and building rapport. Proven ability to manage high call volumes while training new hires and enhancing customer loyalty. Skilled in payment processing and active listening, consistently delivering exceptional service and fostering a positive shopping experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Staff
Publix Supermarkets
10.2017 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Education
No Degree - Business Management
Trinity Baptist College
Jacksonville, FLHigh School Diploma -
Bonita Springs High School
Bonita Springs, FL05-2022
Skills
- Critical thinking
- Problem resolution
- Multi-line phone talent
- Building rapport
- Payment processing
- Order processing
- De-escalation techniques
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Money handling
- Task prioritization
- Product knowledge
Accomplishments
Created a fishing apparel company/ brand. Aimed to protect from sun damage while still having a comfortable feel.
Certification
- EMT - Emergency Medical Technician
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Staff
Publix Supermarkets
10.2017 - Current
No Degree - Business Management
Trinity Baptist College
High School Diploma -
Bonita Springs High School
Sports
Varsity Football- 2018- 2022
Varsity Baseball- 2018-2022