Alexis Villavicencio
Brea,CA
Summary
Dynamic and compassionate professional with a versatile background in hospitality. Proficient in providing exceptional customer service, adept at anticipating needs, and ensuring an enjoyable experience for diverse clientele. Skilled in fostering meaningful connections with individuals, demonstrating empathy, and delivering personalized care. Possesses a strong work ethic, adaptability, and a commitment to delivering high-quality service, drawing from a rich blend of interpersonal skills cultivated in both caregiving and hospitality environments.
Overview
5
5
years of professional experience
Work History
Server
Alta Vista Country Club
05.2021 - Current
- Excellent interpersonal skills to engage with golfers, provide recommendations, and ensure a positive customer experience.
- Operating and maneuvering the beverage cart around the golf course, reaching out to golfers at different holes.
- Keeping track of inventory levels, restocking supplies (beverages, snacks, ice), and ensuring items are readily available for purchase.
- Accuracy in handling cash and using POS systems for credit/debit card transactions.
- Preparing and serving food items such as snacks, sandwiches, salads, and alcoholic beverages.
- Efficiently managing time between holes, ensuring prompt service without disrupting the pace of the game.
Caregiver
Sunrise Assisted Living
04.2023 - 08.2023
- Helping residents with tasks such as bathing, dressing, grooming, toileting, and eating.
- Assisting residents with walking, using mobility aids, or transferring between beds and chairs to ensure their safety and comfort.
- Keeping detailed records of care provided, including any changes in health status, and daily activities.
- Offering compassionate care, emotional support, and reassurance to residents who may experience confusion, anxiety, or agitation.
- Using effective communication strategies, including validation, redirection, and active listening, to interact with residents who may have difficulty expressing themselves verbally.
Sales Associate
Cinnabon
09.2018 - 07.2019
- Greeting customers, taking orders, and providing friendly and efficient service at the counter.
- Following proper food handling, hygiene, and safety protocols to maintain a safe environment for customers and staff.
- Operating cash registers, processing payments accurately, and handling transactions.
- Working effectively as part of a team, communicating with co-workers and managers to ensure smooth operations.
Education
Nursing
Fullerton College
Fullerton, CASkills
- Hospitality
- Multitasking
- Attention to Detail
- Safety & First Aid
- Communication
- Personal Care Assistance
- Teamwork
- Observation and Reporting
Timeline
Caregiver
Sunrise Assisted Living
04.2023 - 08.2023
Server
Alta Vista Country Club
05.2021 - Current
Sales Associate
Cinnabon
09.2018 - 07.2019
Nursing
Fullerton College
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