Alexis Villnow
Tulsa,OK
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Rib Crib
01.2020 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and cocktails to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Prioritized guest experience by ensuring timely delivery of beverages and food items.
- Cleaning and preparing work area as well as store appearance.
- Receiving and delivering guest orders.
- Ability to maintain professional and positive attitude during peak hours,
Pharmacy Customer Advocate
Blue Cross Blue Shield
11.2021 - 05.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Providing solutions to customer that advocate to could achieve to render a positive outcome without excessive verbal instructions.
Server/Bartender
Buffalo Wild Wings
11.2018 - 10.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Delivery of food and beverages promptly with focused attention to customer needs.
Assistant Manger
QuikTrip
08.2014 - 08.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Working during peak volume hours with a professional and positive attitude to ensure positive store team and guest experience.
- Conducting entering and exiting shift exchange monetary store audits to ensure accuracy and integrity.
- Providing solutions to guests in a timely manner when complex problems arise.
Education
No Degree - Criminal Justice
Northeastern State University
Tahlequah, OKHigh School Diploma -
Charles Page High School
Sand Springs, OK05.2013
Skills
- Supply Restocking
- Food Running
- Order Management
- Guest Engagement
- Quality Control
- High Volume Time Management
Accomplishments
- Completed Training with zero mistakes or negative remarks.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Received award for highest upsell of Limited Time Offer items
Crafting
I run a small vendor booth out of Sand Springs OK. I offer an assortment of handmade items as well as boutique quality goods. This has been a great way for my creativity to shine as well as learn new techniques and skills.
Timeline
Pharmacy Customer Advocate
Blue Cross Blue Shield
11.2021 - 05.2022
Server/Bartender
Rib Crib
01.2020 - Current
Server/Bartender
Buffalo Wild Wings
11.2018 - 10.2019
Assistant Manger
QuikTrip
08.2014 - 08.2018
No Degree - Criminal Justice
Northeastern State University
High School Diploma -
Charles Page High School