Alexis Warren
Birmingham
Summary
I am a dynamic and dedicated professional with a strong work ethic and excellent customer service skills, honed at Brookwood Baptist Medical Center. Proven ability to enhance patient satisfaction through effective communication and attention to detail, while ensuring compliance with food safety and sanitation practices. Committed to delivering exceptional care, support, and excellent customer service in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Dining Associate
Brookwood Baptist Medical Center
04.2025 - Current
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Accommodated special dietary requirements by suggesting alternative menu options for customers with allergies or preferences.
Certified Medical Assistant
UAB Medicine
11.2023 - 12.2023
- Administered medications and vaccinations under supervision of licensed professionals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Environmental Services Housekeeper
UAB Medicine
04.2022 - 11.2022
- Assisted in maintaining cleanliness and sanitation standards across various hospital departments.
- Collaborated with healthcare staff to address urgent cleaning needs in patient care areas.
- Implemented waste disposal procedures in compliance with hospital regulations and environmental guidelines.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Front End Cashier
Walmart
04.2021 - 12.2021
- Maintained cleanliness and organization of checkout areas to enhance efficiency.
- Resolved customer complaints promptly, fostering loyalty and satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted customers with inquiries, ensuring a positive shopping experience.
Education
High School Diploma -
Clay-Chalkville High School
Pinson, AL05.2021
No Degree - General Studies
Lawson State Community College
Birmingham, ALCertificate of Completion - Medical Assistant
Fortis Institute
Birmingham, AL10.2025
Skills
- Excellent customer service
- Strong work ethic
- Reliability and punctuality
- Food safety
- Sanitation practices
- Professional appearance
- Guest service
- Interactive communication skills
- Adaptive learning
- Hospitality service expertise
- Teamwork
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Computer skills
- Clear communication
- Organizational skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Medication administration
- Vital sign monitoring
- Conflict resolution
Certification
National Healthcare Association Certification #B2K6K3Z9
Eff. date: 02/16/2024
Exp. date: 02/16/2026
Timeline
Patient Dining Associate
Brookwood Baptist Medical Center
04.2025 - Current
Certified Medical Assistant
UAB Medicine
11.2023 - 12.2023
Environmental Services Housekeeper
UAB Medicine
04.2022 - 11.2022
Front End Cashier
Walmart
04.2021 - 12.2021
High School Diploma -
Clay-Chalkville High School
No Degree - General Studies
Lawson State Community College
Certificate of Completion - Medical Assistant
Fortis Institute
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