Alexis Waters
Richmond,IN
Summary
Dedicated Enrollment Specialist with extensive experience in PACE admissions, healthcare enrollment, and Medicare/Medicaid eligibility determination. Skilled in guiding prospective participants and their families through the enrollment process, explaining program benefits, verifying eligibility, and ensuring compliance with federal, state, and organizational regulations. Proficient in client relations, data management, and maintaining accurate documentation using the Epic electronic medical record (EMR) system in fast-paced healthcare environments. Strong collaborator who partners with interdisciplinary teams to deliver exceptional customer service, streamline enrollment processes, and improve participant outcomes. Recognized for outstanding communication, organizational, and problem-solving skills, with a proven ability to build trust, manage competing priorities, and support organizational growth through a compassionate, patient-centered approach.
Overview
1
1
Certification
8
8
years of professional experience
Work History
PACE Enrollment Specialist
Reid Health PACE
Richmond, IN
04.2025 - Current
- Guided prospective participants and their families through the PACE enrollment process, explaining program benefits, eligibility requirements, and enrollment procedures.
- Conducted comprehensive eligibility assessments and applicant interviews to ensure accurate, timely, and compliant enrollments.
- Facilitated enrollment activities while maintaining compliance with Medicare, Medicaid, HIPAA, and organizational policies and procedures.
- Maintained accurate participant records and documentation using the Epic electronic medical record (EMR) system, ensuring data integrity and confidentiality.
- Collaborated with interdisciplinary teams, including clinical and administrative staff, to coordinate participant enrollment and support seamless care transitions.
- Delivered exceptional customer service by responding promptly to inquiries via phone, email, and in person, resolving concerns with professionalism and empathy.
- Developed and delivered onboarding and training for new staff, improving process consistency and accelerating employee readiness.
- Strengthened community outreach efforts by attending local events, cultivating relationships with referral partners, and educating prospective participants about PACE services and enrollment requirements.
- Analyzed enrollment trends and participant data to identify outreach opportunities and support enrollment growth initiatives.
- Managed multiple priorities in a fast-paced environment while consistently meeting deadlines and maintaining a high level of accuracy and attention to detail.
Billing Specialist
Reid Health
Richmond, Indiana
07.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Manufacturing Technician
Silfex
Eaton, OH
04.2021 - 07.2023
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Assembled and tested parts and components to meet safety and performance standards.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Utilized Lean Manufacturing principles to eliminate inefficiencies and maximize productivity throughout the facility.
- Contributed to culture of safety and compliance, leading by example and encouraging peers to follow best practices.
Quality Control Inspector
NSK
Liberty, IN
08.2018 - 04.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Followed safety protocols while handling hazardous materials.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
Education
High School Diploma -
Connersville Sr High School
Connersville, IN06-2018
Skills
- Documentation management
- Reporting and analytics
- Customer service expertise
- Confidentiality handling
- Active listening
- Marketing
- Organizational skills
- Time management proficiency
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Self motivation
Certification
- Certified Mastectomy Fitter, Reid Health - 2024-2026
Timeline
PACE Enrollment Specialist
Reid Health PACE
04.2025 - Current
Billing Specialist
Reid Health
07.2023 - Current
Manufacturing Technician
Silfex
04.2021 - 07.2023
Quality Control Inspector
NSK
08.2018 - 04.2021
High School Diploma -
Connersville Sr High School