Yessenia Meza
Summary
Qualified Pace Enrollment Specialist with background in facilitating seamless enrollment processes. Proven success in streamlining documentation and improving prospect experiences. Demonstrated expertise in database management and customer relationship skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pace Enrollment Specialist
Neighborhood Health Care Pace
07.2023 - Current
- Resolved prospect inquiries promptly, providing detailed information and clarifications when needed.
- Evaluate prospect to determine Pace eligible.
- Complete full intake process in prospect home
- Prepare prospect for Pace LOC assessment and schedule accordingly.
- Request and upload all medical records.
- Understand and thoroughly explain Pace services to prospect and family.
- Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
- Enhanced customer satisfaction with personalized enrollment assistance.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
- Document in EMR and finalize enrollment
Outreach Specialist
Neighborhood Healthcare Pace
11.2021 - 07.2023
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Establish and maintain relationships with community partners.
- Coordinate and initiate outreach activities in various communities throughout Riverside and San Bernardino County.
- Gained prospect trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Medi-cal eligibility requirements/process medi-cal applications.
- EMR system for lead tracking
- Prepare prospects for enrollment department.
- Screen in bound calls for Pace prospect eligibility.
- Provide tour of Pace center.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Care Plan Coordinator
InnovAge California PACE - Inland Empire
12.2017 - 11.2021
- Completed participants assessments in accordance with current regulations and guidelines.
- Ensured timely implementation of care plans by facilitating regular review meetings with healthcare practitioners.
- Advanced interdisciplinary cooperation within clinical teams through effective coordination of resources centered around individualized patient needs.
- Streamlined care plan documentation for efficient record-keeping and easy access for all team members.
- Completed weekly scheduling and monthly department reports for case managers.
- Served as a liaison between healthcare professionals, family members, and patients for transparent communication regarding treatment options and progress updates.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Aztec High School
06.2008
MA -
Bryman
Redlands 06-2009
Skills
- Client Intakes
- Relationship Building
- Data Entry Software
- Patient relationship management
- Microsoft Office
- Project Outreach Plans
- Exceptional communication
- Community Events
- Collaboration and Teamwork
Accomplishments
- Achieved referring 100+ prospect and 61 participants so far fully enrolled to Pace.
Languages
Spanish
Native or Bilingual
Certification
DHCS Marketing Certification
Timeline
Pace Enrollment Specialist
Neighborhood Health Care Pace
07.2023 - Current
Outreach Specialist
Neighborhood Healthcare Pace
11.2021 - 07.2023
Care Plan Coordinator
InnovAge California PACE - Inland Empire
12.2017 - 11.2021
High School Diploma -
Aztec High School
MA -
Bryman
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