Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Whitmill

Shelby,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Media Technologies
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Streamlined data entry processes for increased efficiency and reduced errors.

Technical Customer Service Representative

Concept Metals Group
10.2018 - 01.2022
  • Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
  • Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
  • Implemented continuous improvement measures following each project phase by gathering feedback and analyzing project data, leading to improved project outcomes.
  • Evaluated potential ERP system upgrades and new modules, providing recommendations to senior management based on business needs and requirements.

Administrative Assistant

Workbox Staffing
01.2015 - 10.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

Whitehall Senior High School
Whitehall, MI
05.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Computer Proficiency
  • Team Development
  • Documentation

Timeline

Customer Service Representative

Media Technologies
02.2022 - Current

Technical Customer Service Representative

Concept Metals Group
10.2018 - 01.2022

Administrative Assistant

Workbox Staffing
01.2015 - 10.2018

High School Diploma -

Whitehall Senior High School

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Alexis Whitmill